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Sago
Sago
1001 – 5000 Zaposleni
TrženjeTržne raziskaveZdravstveno varstvo
Sago is a market research company with more than 55 years of experience delivering qualitative and quantitative research, neuromarketing, and consulting. Its work spans sectors including consumer packaged goods, financial services, media, and healthcare. Sago combines a consultative approach with research technology, including Query AI, to help clients develop insights and work more efficiently. Its teams bring together research expertise and technology to support projects across these industries.
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Delovna mesta v podjetju

Customer Success Manager, Insights Communities (Canada Remote)

Manage Sago’s market research Insights Communities, from client relationships and member engagement to vendor coordination, project delivery, and research reporting.

CAKanada
90.000 $ – 100.000 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Deliver Insights Communities and build consultative client relationships.
  • Align programs with business goals and create valuable member experiences and insights.
  • Oversee community setup, recruitment, engagement, incentives, renewals, and overall health.
  • Partner with sales to understand client needs and recommend tailored solutions.
  • Develop creative approaches with available tools and processes to meet client expectations.
  • Act as the main contact for clients, internal teams, and external vendors.
  • Lead client calls and plan activities that sustain community engagement.
  • Coordinate vendors and partners to keep projects on schedule and within budget.
  • Complete deliverables on time, including invoicing requirements.
  • Track program progress and anticipate and resolve potential issues.
  • Use Sago systems throughout each project’s life cycle.
  • Keep clients informed about community status.
  • Support programming, data processing, insights, and reporting teams.
  • Check and prepare datasets, reports, engagement plans and calendars, community communications, and incentive processes.
  • Meet client deadlines and quality standards while protecting project margins.
  • Follow company standard operating procedures.
  • Take on other duties as assigned.

Zahteve

  • Bring technical aptitude, logical reasoning, and an analytical, solution-focused approach.
  • Have strong customer service, multitasking, and time management abilities.
  • Adapt quickly to changing needs and new processes.
  • Communicate exceptionally well and provide consultative support.
  • Maintain high standards of quality and attention to detail.
  • Show a strong work ethic and work effectively as part of a team.
  • Keep client needs at the center of your work.
  • Communicate clearly in writing and in conversation.
  • Collaborate effectively with colleagues.
  • Manage multiple priorities and adapt as needed.
  • Use sound judgment to make decisions and solve problems.
  • Be fluent in written and spoken English.
  • Hold a bachelor’s degree or equivalent qualification.
  • Have 3–4 years of client-facing experience in market research and Insights Communities.
  • Experience with research design, reporting, data analysis, international data collection, or multimode methodology is a plus.
  • Have advanced skills in Microsoft Excel, Word, and PowerPoint.
  • Experience with DIY survey platforms such as Alida is a plus.

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