Tech Business Analyst
Ippon Technologies USAHelp Ippon clients address business challenges with technology by defining, analyzing, and delivering Agile solutions from discovery through production.
Odpri
Gamma Comunicaciones is a Spanish telecommunications provider building cloud-based tools for business communications. Its services include hosted virtual PBX and IP telephony, Microsoft Teams and CRM integrations, contact-center software, WhatsApp connectivity, and AI-powered call analytics and virtual agents. The company serves organizations looking to coordinate calls and customer interactions across these channels, with professional 24/7 support for its communications services.
Customer Service and Technical Support Representative – Tetouan Hybrid
Support Gamma’s Spanish business telecommunications customers with service requests and technical issues. This hybrid Tetouan role handles incidents, configuration questions, and customer enquiries by phone.
Opis
- Answer customer calls and provide telephone support to Gamma customers.
- Resolve customer incidents, configuration problems, and requests in line with established procedures.
- Use the available tools effectively to complete daily work.
- Recommend potential product and process improvements to the coordination team.
- Assist customers and distributors across Spain.
- Complete a five-day introductory training program during the selection process.
Zahteve
- Excellent spoken and written Spanish.
- One to two years of customer service representative experience.
- Reliable internet access.
- A dynamic, results-focused approach to work.
- Problem-solving ability, customer focus, and resourcefulness.
- Strong communication skills, willingness to learn, and composure under pressure.
- Excellent computer skills, including Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
- A collaborative team spirit.
- Basic computer skills and English proficiency are considered advantages during selection.
Ugodnosti
- Eight-hour shifts, Monday to Friday, 9:00 a.m.–2:00 p.m. and 4:00 p.m.–7:00 p.m. Spanish time; weekends off.
- Hybrid schedule with three days on-site and two days working from home.
- Company-funded round-trip transport between Tetouan or Martil and Tetouan Shore.
- Gross salary of MAD 4,771, plus a MAD 500 net transport allowance and a MAD 220 internet allowance.
- Total compensation of MAD 5,500 gross, with a quarterly performance bonus of up to MAD 1,000 based on targets.
- A 6-month contract followed by a 6-month extension, then a permanent contract; one-month probation period.
- Social coverage through CNSS, AMO, and supplementary private insurance.
- Company equipment provided if needed.
- An allowance toward internet access costs.
- A salary review with the possibility of an increase once established in the role.
- A loyalty bonus based on length of service.
- Paid initial training, subject to satisfactory completion and signing and legalization of the employment contract.
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