Staffing For Doctors je ameriško podjetje za zagotavljanje kadrov v zdravstvu, ki povezuje zdravstvene ordinacije z virtualnimi zdravstvenimi asistenti in strokovnjaki za klinično podporo, usposobljenimi v skladu z zahtevami HIPAA in usklajenimi s posameznimi specializacijami. Njegove oddaljene ekipe ordinacijam pomagajo pri naročanju, dokumentiranju v elektronskih zdravstvenih kartotekah, vodenju kartotek, predhodnih odobritvah, komunikaciji s pacienti ter drugih administrativnih in kliničnih delovnih procesih na različnih področjih. Podjetje daje poudarek skladnosti, varnemu ravnanju s podatki in strukturiranemu uvajanju ter ordinacije oskrbuje prek svojih postopkov zagotavljanja kadrov, portala in podpore strankam.
Bilingual Personal Injury Case Manager
Support Spanish-speaking clients at a U.S. litigation firm by coordinating medical records, insurance communications, and personal injury case files remotely. The role is based in Brazil and requires fluent English and Spanish.
Opis
- Check in with clients about their medical treatment progress
- Answer case status questions and help clients stay engaged in care
- Request, track, and retrieve medical records and billing statements from providers through portals such as ChartSwap and by phone
- Record documentation accurately in the CRM
- Communicate with insurance adjusters about claim setup, PIP/MedPay, liability, and property damage
- Maintain case notes, deadlines, and treatment timelines
- Identify files that are ready for the attorney to prepare a demand
- Respond to inbound inquiries, web leads, and text messages
- Collect case facts and conduct initial screening
- Manage electronic signatures for retainer agreements
Zahteve
- At least one year of direct experience at a U.S. law firm as a case manager assistant, paralegal, or intake specialist; plaintiff-side personal injury or litigation experience is preferred
- A solid understanding of the personal injury case lifecycle, including intake, treatment, records and bill collection, demand, negotiation, and settlement
- Direct experience requesting and tracking medical records and communicating with insurance adjusters about claims, MedPay/PIP, and liability
- Fluent English and Spanish, with an empathetic, composed phone manner
- Clear, organized English writing, with summaries and case notes attorneys can act on without clarification
- Practical experience with legal case management platforms such as Filevine, CASEpeer, Clio, Litify, or SmartAdvocate, or similar tools, plus e-signature software
- A quiet remote workspace, noise-canceling headset, high-speed internet, and backup power and internet
- Availability to work 9 a.m. to 5 p.m. Pacific Time