Staffing For Doctors este o companie americană de recrutare și furnizare de personal pentru domeniul medical, care conectează cabinetele medicale cu asistenți medicali virtuali și profesioniști în sprijin clinic instruiți în conformitate cu cerințele HIPAA și potriviți pentru diferite specializări. Echipele sale de la distanță sprijină cabinetele în programarea consultațiilor, documentarea în sistemele electronice de evidență medicală, întocmirea fișelor, obținerea autorizărilor prealabile, comunicarea cu pacienții și alte fluxuri de lucru administrative și clinice dintr-o gamă variată de specializări. Compania pune accent pe conformitate, gestionarea securizată a datelor și integrarea structurată a personalului, deservind cabinetele prin procesele sale de recrutare, portal și servicii de asistență pentru clienți.
Bilingual Personal Injury Case Manager
Support Spanish-speaking clients at a U.S. litigation firm by coordinating medical records, insurance communications, and personal injury case files remotely. The role is based in Brazil and requires fluent English and Spanish.
Descriere
- Check in with clients about their medical treatment progress
- Answer case status questions and help clients stay engaged in care
- Request, track, and retrieve medical records and billing statements from providers through portals such as ChartSwap and by phone
- Record documentation accurately in the CRM
- Communicate with insurance adjusters about claim setup, PIP/MedPay, liability, and property damage
- Maintain case notes, deadlines, and treatment timelines
- Identify files that are ready for the attorney to prepare a demand
- Respond to inbound inquiries, web leads, and text messages
- Collect case facts and conduct initial screening
- Manage electronic signatures for retainer agreements
Cerințe
- At least one year of direct experience at a U.S. law firm as a case manager assistant, paralegal, or intake specialist; plaintiff-side personal injury or litigation experience is preferred
- A solid understanding of the personal injury case lifecycle, including intake, treatment, records and bill collection, demand, negotiation, and settlement
- Direct experience requesting and tracking medical records and communicating with insurance adjusters about claims, MedPay/PIP, and liability
- Fluent English and Spanish, with an empathetic, composed phone manner
- Clear, organized English writing, with summaries and case notes attorneys can act on without clarification
- Practical experience with legal case management platforms such as Filevine, CASEpeer, Clio, Litify, or SmartAdvocate, or similar tools, plus e-signature software
- A quiet remote workspace, noise-canceling headset, high-speed internet, and backup power and internet
- Availability to work 9 a.m. to 5 p.m. Pacific Time