Staffing For Doctors — AQShda joylashgan tibbiy kadrlar kompaniyasi bo‘lib, tibbiyot amaliyotlarini HIPAA bo‘yicha tayyorgarlikdan o‘tgan, mutaxassislikka mos virtual tibbiy yordamchilar va klinik ko‘mak mutaxassislari bilan bog‘laydi. Uning masofadan ishlovchi jamoalari turli tibbiy yo‘nalishlarda qabul jadvalini tuzish, elektron tibbiy kartalarni hujjatlashtirish, kartalar bilan ishlash, oldindan ruxsat olish, bemorlar bilan muloqot qilish hamda boshqa ma’muriy va klinik ish jarayonlarini qo‘llab-quvvatlaydi. Kompaniya muvofiqlik, ma’lumotlarni xavfsiz qayta ishlash va tizimli moslashtirish jarayonlariga e’tibor qaratib, kadrlar bilan ta’minlash, portal va mijozlarni qo‘llab-quvvatlash jarayonlari orqali tibbiyot amaliyotlariga xizmat ko‘rsatadi.
Bilingual Personal Injury Case Manager
Support Spanish-speaking clients at a U.S. litigation firm by coordinating medical records, insurance communications, and personal injury case files remotely. The role is based in Brazil and requires fluent English and Spanish.
Tavsif
- Check in with clients about their medical treatment progress
- Answer case status questions and help clients stay engaged in care
- Request, track, and retrieve medical records and billing statements from providers through portals such as ChartSwap and by phone
- Record documentation accurately in the CRM
- Communicate with insurance adjusters about claim setup, PIP/MedPay, liability, and property damage
- Maintain case notes, deadlines, and treatment timelines
- Identify files that are ready for the attorney to prepare a demand
- Respond to inbound inquiries, web leads, and text messages
- Collect case facts and conduct initial screening
- Manage electronic signatures for retainer agreements
Talablar
- At least one year of direct experience at a U.S. law firm as a case manager assistant, paralegal, or intake specialist; plaintiff-side personal injury or litigation experience is preferred
- A solid understanding of the personal injury case lifecycle, including intake, treatment, records and bill collection, demand, negotiation, and settlement
- Direct experience requesting and tracking medical records and communicating with insurance adjusters about claims, MedPay/PIP, and liability
- Fluent English and Spanish, with an empathetic, composed phone manner
- Clear, organized English writing, with summaries and case notes attorneys can act on without clarification
- Practical experience with legal case management platforms such as Filevine, CASEpeer, Clio, Litify, or SmartAdvocate, or similar tools, plus e-signature software
- A quiet remote workspace, noise-canceling headset, high-speed internet, and backup power and internet
- Availability to work 9 a.m. to 5 p.m. Pacific Time