Staffing For Doctors ir Amerikas Savienotajās Valstīs bāzēts veselības aprūpes personāla atlases uzņēmums, kas savieno medicīnas prakses ar HIPAA apmācītiem, specializācijai atbilstoši piemeklētiem virtuālajiem medicīnas asistentiem un klīniskā atbalsta speciālistiem. Tā attālinātās komandas atbalsta prakses dažādās specializācijās, palīdzot ar pierakstu plānošanu, elektronisko veselības ierakstu dokumentēšanu, pacientu karšu aizpildīšanu, iepriekšēju atļauju saņemšanu, saziņu ar pacientiem un citiem administratīvajiem un klīniskajiem darba procesiem. Uzņēmums koncentrējas uz atbilstību prasībām, drošu datu apstrādi un strukturētu ievadīšanu darbā, sniedzot praksēm atbalstu ar personāla atlases, portāla un klientu atbalsta procesu palīdzību.
Bilingual Personal Injury Case Manager
Support Spanish-speaking clients at a U.S. litigation firm by coordinating medical records, insurance communications, and personal injury case files remotely. The role is based in Brazil and requires fluent English and Spanish.
Apraksts
- Check in with clients about their medical treatment progress
- Answer case status questions and help clients stay engaged in care
- Request, track, and retrieve medical records and billing statements from providers through portals such as ChartSwap and by phone
- Record documentation accurately in the CRM
- Communicate with insurance adjusters about claim setup, PIP/MedPay, liability, and property damage
- Maintain case notes, deadlines, and treatment timelines
- Identify files that are ready for the attorney to prepare a demand
- Respond to inbound inquiries, web leads, and text messages
- Collect case facts and conduct initial screening
- Manage electronic signatures for retainer agreements
Prasības
- At least one year of direct experience at a U.S. law firm as a case manager assistant, paralegal, or intake specialist; plaintiff-side personal injury or litigation experience is preferred
- A solid understanding of the personal injury case lifecycle, including intake, treatment, records and bill collection, demand, negotiation, and settlement
- Direct experience requesting and tracking medical records and communicating with insurance adjusters about claims, MedPay/PIP, and liability
- Fluent English and Spanish, with an empathetic, composed phone manner
- Clear, organized English writing, with summaries and case notes attorneys can act on without clarification
- Practical experience with legal case management platforms such as Filevine, CASEpeer, Clio, Litify, or SmartAdvocate, or similar tools, plus e-signature software
- A quiet remote workspace, noise-canceling headset, high-speed internet, and backup power and internet
- Availability to work 9 a.m. to 5 p.m. Pacific Time