Valet Living zagotavlja storitve za večstanovanjske skupnosti ter upravnikom nepremičnin pomaga ponuditi udobnejšo bivalno izkušnjo. Njegova ponudba vključuje zbiranje odpadkov pred vrati in upravljanje pasjih parkov, s čimer podpira vsakodnevno delovanje skupnosti ter prinaša praktično vrednost stanovalcem in ekipam, ki skrbijo za nepremičnine.
Bilingual English-Spanish Order Processor, Remote
Process service orders remotely in English and Spanish while assisting clients and coordinating with branch teams. Keep property-service records accurate and provide timely updates.
Opis
- Create and process service work orders accurately in the system
- Respond to client inquiries by phone, email, and text as the first point of contact
- Resolve client and resident concerns or escalate them when needed
- Develop and maintain strong relationships with clients
- Send timely updates and communicate proactively
- Coordinate scheduling changes, order updates, and service delivery with branch operations
- Keep client records accurate and update databases
- Record all client interactions in detail
- Make follow-up calls and conduct digital surveys
- Spot opportunities to improve customer satisfaction
- Support account setup
- Manage client property information
- Keep communication flowing smoothly across teams
Zahteve
- At least 2 years of experience in order processing, customer service, or a call center
- Hospitality, concierge, or executive assistant experience is an advantage
- High school diploma or GED required
- Additional coursework or a degree preferred
- Fluency in English and Spanish required
- Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Teams
- Salesforce experience strongly preferred
- Excellent service skills, empathy, and the ability to resolve issues promptly and professionally
- Ability to multitask, set priorities, and work accurately in a fast-paced setting
- Professional conduct and the ability to adapt quickly
- Ability to work with limited supervision
- Comfort working with cross-functional teams
- Must live in Nevada or Arizona when hired
- Must be available to work Pacific or Mountain Time hours
Ugodnosti
- Medical, dental, and vision coverage for employees and their families
- Health savings account with employer contributions
- Flexible spending accounts
- 401(k) plan with company match
- Life and disability insurance
- Accidental death and dismemberment coverage
- Business travel coverage
- Up to 15 days of paid time off per year
- 10 paid holidays
- One floating holiday
- One paid volunteer day
- Tuition reimbursement up to $5,250 per year
- Access to an online education center
- Referral bonuses
- Pet insurance
- Associate assistance programs
- Discount programs
- Rewards and recognition
- Free access to Torch Fitness virtual programs
- Opportunities for promotion from within
- Remote work environment