American Family Insurance zagotavlja osebno zavarovalno kritje za domove, vozila, življenje in druge potrebe po zaščiti. Podjetje je bilo ustanovljeno leta 1927, njegov sedež pa je v Madisonu v Wisconsinu. Služi več kot 12 milijonom strankam ter združuje zavarovalniško strokovno znanje z digitalnimi orodji, kot je aplikacija MyAmFam, v kateri lahko stranke upravljajo police, plačujejo račune in vlagajo zahtevke. Njegovo poslovanje vključuje zavarovalništvo, finance in potrošniške storitve, pri čemer se osredotoča na podporo strankam, odgovorne poslovne prakse in sodelovanje v skupnosti.
Associate Claims Care Center Representative (Hybrid) — American Family Insurance
Handle customer inquiries about new and existing claims by phone and through digital channels. Review coverage, process payments, and support low-complexity claims.
Opis
- Respond to customers about new and existing claims by phone and digitally
- Address customers’ immediate needs
- Review coverage and apply it to claims
- Arrange services for claims
- Explain estimates and adjuster notes
- Process claim payments
- Organize work, manage time, follow schedules, and service customer claims
- Handle inbound and outbound calls and digital conversations
- Support work across multiple business lines
- Work independently and resolve problems
- Gather accurate information to process claims and meet business goals
- Serve internal and external customers and business partners
- Use claim systems and other applications to complete tasks
- Manage claim inventory and help adjusting teams handle low-complexity claims
Zahteve
- Experience delivering customer-focused solutions, support, or service
- Experience reviewing coverage, arranging services, interpreting estimates and adjuster notes, and processing payments
- Ability to work independently and solve problems
- Experience handling customer interactions by inbound and outbound phone calls and digital channels
- Live within daily commuting distance of a listed office, such as within 50 miles
- Ability to use claim systems and other applications needed for the role
- Willingness to travel up to 10%
- Employment offer depends on applicable background checks
- Employment offer depends on signing a non-disclosure agreement
- Visa sponsorship is unavailable unless the posting specifically states otherwise
Ugodnosti
- Relocation assistance for eligible candidates
- Medical, dental, vision, and wellbeing coverage
- Employer 401(k) contribution
- Pension plan
- Annual incentive
- Nine paid holidays
- Paid time off, accruing at 23 days annually for full-time employees
- Student loan repayment program
- Paid family leave
- Work primarily from home
- New employee orientation and support for building workplace relationships