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Tecsys Inc.
Tecsys Inc.
501 – 1.000 Angajați
Asistență medicalăLogisticăSaaS
Tecsys Inc. dezvoltă software și servicii pentru gestionarea lanțului de aprovizionare, destinate organizațiilor din domeniul sănătății, distribuției, logisticii oferite de terți, comerțului cu amănuntul și comerțului electronic. Platformele sale Elite și Omni oferă suport pentru gestionarea depozitelor, controlul stocurilor, gestionarea transporturilor și onorarea comenzilor, ajutând echipele să coordoneze operațiuni complexe printr-un mediu tehnologic conectat. Tecsys se concentrează în special pe integrarea lanțului de aprovizionare din domeniul sănătății, unde o vizibilitate și o execuție mai bune pot sprijini eficiența operațională, controlul costurilor și îngrijirea pacienților.
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Locurile de muncă ale companiei

Technical Support Analyst - Tecsys Remote Canada

Technical Support Analyst resolving SQL, Java, and integration incidents for Tecsys cloud software. Support hospitals, pharmacies, and distributors through troubleshooting and internal collaboration.

CACanadaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăInginer de suport
JavaServiceNowSQL

Descriere

  • Manage and prioritize multiple tickets in the ServiceNow queue.
  • Investigate simple to moderately complex issues affecting Tecsys Elite applications and integrations through log analysis, research, and reproduction.
  • Use SQL queries and interpret Java code and stack traces to determine root causes.
  • Communicate clearly with customers, assess business impact, and provide updates through resolution.
  • Recommend workarounds or alternative solutions when permanent fixes will take longer.
  • Escalate tickets and work with EBS, Cloud Operations, and BI teams on infrastructure, custom code, or system-related issues.
  • Record solutions in the knowledge base and fulfill service-level agreement commitments.

Cerințe

  • University degree or college diploma in Computer Science, IT, or a related discipline, or equivalent practical experience.
  • Approximately three years of experience in technical support, help desk, or customer support; recent graduates with internship or co-op experience are also encouraged to apply.
  • Advanced SQL ability, with the capacity to interpret Java code, logs, and stack traces.
  • Excellent written and verbal English communication skills.
  • Strong listening ability and skill in explaining technical issues clearly.
  • Logical problem-solving skills and the composure to manage multiple tickets under pressure.
  • Availability for an evening schedule from 4:00 p.m. to midnight ET or 5:00 p.m. to 1:00 a.m. ET, or a weekend-focused schedule from 8:00 a.m. to 8:00 p.m. ET on weekends plus two weekdays.

Beneficii

  • Remote-first flexibility with autonomy over daily scheduling.
  • Benefits coverage and vacation eligibility starting on the first day.
  • Retirement plan featuring a competitive employer contribution.
  • Employee events and community-focused initiatives.
  • Opportunities for learning, professional development, and new challenges.
  • Collaboration with teams across international locations.
  • Inclusive workplace culture where employees are valued, respected, and supported in their growth.

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