Tecsys Inc.
Tecsys Inc.
Tecsys Inc. स्वास्थ्य सेवा, वितरण, तृतीय-पक्ष लॉजिस्टिक्स, खुदरा और ई-कॉमर्स संगठनों के लिए आपूर्ति शृंखला प्रबंधन सॉफ़्टवेयर और सेवाएँ विकसित करती है। इसके Elite और Omni प्लेटफ़ॉर्म वेयरहाउस प्रबंधन, इन्वेंटरी नियंत्रण, परिवहन प्रबंधन और ऑर्डर पूर्ति का समर्थन करते हैं, जिससे टीमें एकीकृत प्रौद्योगिकी वातावरण के माध्यम से जटिल परिचालनों का समन्वय कर पाती हैं। Tecsys का विशेष ध्यान स्वास्थ्य सेवा आपूर्ति शृंखला एकीकरण पर है, जहाँ बेहतर दृश्यता और कार्यान्वयन परिचालन दक्षता, लागत नियंत्रण और रोगी देखभाल को बेहतर बनाने में सहायता कर सकते हैं।

Technical Support Analyst - Tecsys Remote Canada

Technical Support Analyst resolving SQL, Java, and integration incidents for Tecsys cloud software. Support hospitals, pharmacies, and distributors through troubleshooting and internal collaboration.

विवरण

  • Manage and prioritize multiple tickets in the ServiceNow queue.
  • Investigate simple to moderately complex issues affecting Tecsys Elite applications and integrations through log analysis, research, and reproduction.
  • Use SQL queries and interpret Java code and stack traces to determine root causes.
  • Communicate clearly with customers, assess business impact, and provide updates through resolution.
  • Recommend workarounds or alternative solutions when permanent fixes will take longer.
  • Escalate tickets and work with EBS, Cloud Operations, and BI teams on infrastructure, custom code, or system-related issues.
  • Record solutions in the knowledge base and fulfill service-level agreement commitments.

आवश्यकताएँ

  • University degree or college diploma in Computer Science, IT, or a related discipline, or equivalent practical experience.
  • Approximately three years of experience in technical support, help desk, or customer support; recent graduates with internship or co-op experience are also encouraged to apply.
  • Advanced SQL ability, with the capacity to interpret Java code, logs, and stack traces.
  • Excellent written and verbal English communication skills.
  • Strong listening ability and skill in explaining technical issues clearly.
  • Logical problem-solving skills and the composure to manage multiple tickets under pressure.
  • Availability for an evening schedule from 4:00 p.m. to midnight ET or 5:00 p.m. to 1:00 a.m. ET, or a weekend-focused schedule from 8:00 a.m. to 8:00 p.m. ET on weekends plus two weekdays.

लाभ

  • Remote-first flexibility with autonomy over daily scheduling.
  • Benefits coverage and vacation eligibility starting on the first day.
  • Retirement plan featuring a competitive employer contribution.
  • Employee events and community-focused initiatives.
  • Opportunities for learning, professional development, and new challenges.
  • Collaboration with teams across international locations.
  • Inclusive workplace culture where employees are valued, respected, and supported in their growth.

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