Tecsys Inc.
Tecsys Inc.
501 – 1 000 Қызметкерлер
SaaSДенсаулық сақтауЛогистика
Tecsys Inc. денсаулық сақтау, дистрибуция, үшінші тарап логистикасы, бөлшек сауда және электрондық коммерция ұйымдарына арналған жеткізу тізбегін басқару бағдарламалық жасақтамасы мен қызметтерін әзірлейді. Оның Elite және Omni платформалары қойманы басқару, қорларды бақылау, тасымалдауды басқару және тапсырыстарды орындау процестерін қолдайды, бұл командаларға күрделі операцияларды өзара байланысқан технологиялық орта арқылы үйлестіруге көмектеседі. Tecsys денсаулық сақтау саласындағы жеткізу тізбегін біріктіруге ерекше назар аударады, өйткені көріну деңгейі мен орындалудың жақсаруы операциялық тиімділікті, шығындарды бақылауды және пациенттерге көрсетілетін көмекті қолдай алады.

Technical Support Analyst - Tecsys Remote Canada

Technical Support Analyst resolving SQL, Java, and integration incidents for Tecsys cloud software. Support hospitals, pharmacies, and distributors through troubleshooting and internal collaboration.

Сипаттама

  • Manage and prioritize multiple tickets in the ServiceNow queue.
  • Investigate simple to moderately complex issues affecting Tecsys Elite applications and integrations through log analysis, research, and reproduction.
  • Use SQL queries and interpret Java code and stack traces to determine root causes.
  • Communicate clearly with customers, assess business impact, and provide updates through resolution.
  • Recommend workarounds or alternative solutions when permanent fixes will take longer.
  • Escalate tickets and work with EBS, Cloud Operations, and BI teams on infrastructure, custom code, or system-related issues.
  • Record solutions in the knowledge base and fulfill service-level agreement commitments.

Талаптар

  • University degree or college diploma in Computer Science, IT, or a related discipline, or equivalent practical experience.
  • Approximately three years of experience in technical support, help desk, or customer support; recent graduates with internship or co-op experience are also encouraged to apply.
  • Advanced SQL ability, with the capacity to interpret Java code, logs, and stack traces.
  • Excellent written and verbal English communication skills.
  • Strong listening ability and skill in explaining technical issues clearly.
  • Logical problem-solving skills and the composure to manage multiple tickets under pressure.
  • Availability for an evening schedule from 4:00 p.m. to midnight ET or 5:00 p.m. to 1:00 a.m. ET, or a weekend-focused schedule from 8:00 a.m. to 8:00 p.m. ET on weekends plus two weekdays.

Артықшылықтар

  • Remote-first flexibility with autonomy over daily scheduling.
  • Benefits coverage and vacation eligibility starting on the first day.
  • Retirement plan featuring a competitive employer contribution.
  • Employee events and community-focused initiatives.
  • Opportunities for learning, professional development, and new challenges.
  • Collaboration with teams across international locations.
  • Inclusive workplace culture where employees are valued, respected, and supported in their growth.

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