Gravitee
Gravitee
Gravitee oferă o platformă de gestionare a API-urilor pentru organizațiile care construiesc, administrează și operează ecosisteme moderne de API-uri. Soluția sa independentă de furnizorul de cloud acceptă API-uri sincrone și asincrone prin gateway-uri API și brokeri de evenimente, reunind într-o singură platformă proiectarea, controlul accesului, observabilitatea, implementarea, transformarea API-urilor în produse și guvernanța. Prin suportul pentru strategii cu mai multe gateway-uri și brokeri, arhitecturi bazate pe evenimente și API-uri asistate de inteligență artificială, Gravitee ajută echipele să își securizeze, gestioneze și extindă inițiativele API în domenii precum consultanța, logistica și serviciile medicale.

Technical Account Manager / Customer Solutions Architect – Denver Hybrid

Own post-sales technical relationships with enterprise customers across North America, guiding API, event-streaming, and AI-agent infrastructure from implementation through long-term adoption.

Descriere

  • Own technical relationships for a tiered portfolio of enterprise accounts across North America
  • Guide new customers from contract signature to production within six months through architecture advice, best practices, and use-case planning
  • Partner with onboarding managers, field engineering, professional services, and delivery partners
  • Prioritize portfolio needs and direct work to the appropriate internal team
  • Lead QBRs, release briefings, and technical roadmaps
  • Advance customer value realization against business objectives and ROI targets
  • Monitor expansion, adoption, and usage indicators while supporting retention
  • Bring customer feedback to Product and Engineering through the feature-request process
  • Create demonstrations, reusable technical resources, architecture designs, best practices, and enablement materials
  • Ensure customer engagements consistently reflect Gravitee’s core values

Cerințe

  • Experience in a customer-facing technical position at a SaaS or infrastructure provider, such as Technical Account Manager, post-sales Solutions Architect, Solutions Engineer, or Professional Services
  • Strong understanding of vendor-led value realization, adoption, retention, and expansion motions
  • Demonstrated success managing a portfolio of enterprise customers
  • Deep technical knowledge of APIs, integrations, and cloud-native platforms
  • Hands-on implementation experience with Docker and/or Kubernetes
  • Working knowledge of API security and identity protocols, including OAuth 2.0, OIDC, JWT, and SSO
  • Excellent communication skills with engineers, architects, and executive stakeholders
  • Ability to assess customer architectures, link technical needs to business outcomes, and recommend scalable solutions and best practices
  • Ability to define engagement scope, control scope changes, and escalate issues appropriately
  • Willingness to visit customer sites approximately one to two times per month when needed
  • Kafka or event-streaming experience is preferred
  • Familiarity with LLM gateways, MCP, A2A, agent identity, or agent authorization patterns is preferred
  • Scripting or software development experience, particularly in Java or Python, is preferred
  • Experience with API management, API gateways, or developer platforms is preferred
  • Experience in a startup or scale-up environment is preferred
  • Strong commitment to quality, clarity, and measurable impact
  • Curiosity, adaptability, and interest in emerging technologies such as AI
  • Demonstrated ownership and follow-through
  • Collaborative, open, and improvement-oriented working style

Beneficii

  • Competitive medical coverage
  • Pension or 401(k) program options
  • Stock options
  • 25 days of holiday plus in-country national holidays
  • Three mental health days and a wellness allowance
  • A paid day off for your birthday
  • Professional development budget
  • Hybrid work culture with regional hubs
  • Quarterly team events and an annual offsite
  • Opportunities for continued professional growth

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