Gravitee
Gravitee
Gravitee उन संगठनों के लिए API प्रबंधन प्लेटफ़ॉर्म उपलब्ध कराता है जो आधुनिक API पारिस्थितिक तंत्र बना रहे हैं, उनका प्रबंधन कर रहे हैं और उनका संचालन कर रहे हैं। इसका क्लाउड-स्वतंत्र समाधान API गेटवे और इवेंट ब्रोकर के माध्यम से सिंक्रोनस और एसिंक्रोनस API का समर्थन करता है तथा डिज़ाइन, एक्सेस नियंत्रण, अवलोकनीयता, परिनियोजन, उत्पादकरण और गवर्नेंस को एक ही प्लेटफ़ॉर्म में समाहित करता है। मल्टी-गेटवे, मल्टी-ब्रोकर, इवेंट-ड्रिवन और AI-सहायित API रणनीतियों के समर्थन के साथ, Gravitee परामर्श, लॉजिस्टिक्स और स्वास्थ्य सेवा सहित विभिन्न उद्योगों में टीमों को API पहलों को सुरक्षित, प्रबंधित और बड़े स्तर पर विस्तारित करने में मदद करता है।

Technical Account Manager / Customer Solutions Architect – Denver Hybrid

Own post-sales technical relationships with enterprise customers across North America, guiding API, event-streaming, and AI-agent infrastructure from implementation through long-term adoption.

विवरण

  • Own technical relationships for a tiered portfolio of enterprise accounts across North America
  • Guide new customers from contract signature to production within six months through architecture advice, best practices, and use-case planning
  • Partner with onboarding managers, field engineering, professional services, and delivery partners
  • Prioritize portfolio needs and direct work to the appropriate internal team
  • Lead QBRs, release briefings, and technical roadmaps
  • Advance customer value realization against business objectives and ROI targets
  • Monitor expansion, adoption, and usage indicators while supporting retention
  • Bring customer feedback to Product and Engineering through the feature-request process
  • Create demonstrations, reusable technical resources, architecture designs, best practices, and enablement materials
  • Ensure customer engagements consistently reflect Gravitee’s core values

आवश्यकताएँ

  • Experience in a customer-facing technical position at a SaaS or infrastructure provider, such as Technical Account Manager, post-sales Solutions Architect, Solutions Engineer, or Professional Services
  • Strong understanding of vendor-led value realization, adoption, retention, and expansion motions
  • Demonstrated success managing a portfolio of enterprise customers
  • Deep technical knowledge of APIs, integrations, and cloud-native platforms
  • Hands-on implementation experience with Docker and/or Kubernetes
  • Working knowledge of API security and identity protocols, including OAuth 2.0, OIDC, JWT, and SSO
  • Excellent communication skills with engineers, architects, and executive stakeholders
  • Ability to assess customer architectures, link technical needs to business outcomes, and recommend scalable solutions and best practices
  • Ability to define engagement scope, control scope changes, and escalate issues appropriately
  • Willingness to visit customer sites approximately one to two times per month when needed
  • Kafka or event-streaming experience is preferred
  • Familiarity with LLM gateways, MCP, A2A, agent identity, or agent authorization patterns is preferred
  • Scripting or software development experience, particularly in Java or Python, is preferred
  • Experience with API management, API gateways, or developer platforms is preferred
  • Experience in a startup or scale-up environment is preferred
  • Strong commitment to quality, clarity, and measurable impact
  • Curiosity, adaptability, and interest in emerging technologies such as AI
  • Demonstrated ownership and follow-through
  • Collaborative, open, and improvement-oriented working style

लाभ

  • Competitive medical coverage
  • Pension or 401(k) program options
  • Stock options
  • 25 days of holiday plus in-country national holidays
  • Three mental health days and a wellness allowance
  • A paid day off for your birthday
  • Professional development budget
  • Hybrid work culture with regional hubs
  • Quarterly team events and an annual offsite
  • Opportunities for continued professional growth

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