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Polaris Software
Polaris Software
51 – 200 Angajați
GuvernSaaSSoftware
Polaris Software dezvoltă software pentru autoritățile locale și forțele de poliție. Produsele sale, inclusiv LIBERATOR și STARTRAQ DOME, susțin procesele de autorizare, gestionarea infracțiunilor și fluxurile operaționale de lucru, ajutând echipele din sectorul public să digitalizeze serviciile și să reducă activitatea administrativă. Instrumentele companiei facilitează, de asemenea, interacțiunile cu clienții pe mai multe platforme.
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Locurile de muncă ale companiei

Support Engineer – Sitestream

Provide technical support and deployment assistance for Sitestream, Polaris Software’s managed traffic enforcement business. Troubleshoot software, hardware, infrastructure, and customer issues in a hybrid role based in Massachusetts.

USStatele Unite ale AmericiiMAMassachusetts
60.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de suport
ITSMSQL

Descriere

  • Deliver first-line technical support to the Sitestream team.
  • Record, prioritise, and troubleshoot software and hardware tickets in Zendesk.
  • Resolve support cases within agreed service level targets.
  • Refer unresolved cases to Professional Services for further analysis and investigation.
  • Assist the Solution Architect with implementations.
  • Help manage in-house and outsourced citation printing.
  • Train clients and colleagues to use new and existing software applications.
  • Route technical issues and feature requests to the appropriate teams.
  • Help prepare technical documentation for installations, upgrades, and software fixes.
  • Assist the Account Manager with client support cases and requests for advice.
  • Support internal infrastructure and field application deployments.
  • Follow information security and quality policies.
  • Monitor first response and resolution times, customer satisfaction, ticket backlog, and self-service deflection.

Cerințe

  • Experience using IT service management or CRM tools to log and track cases.
  • Experience with configurable platforms, workflow engines, or enterprise software.
  • Strong troubleshooting ability across hardware, software, networking, and server-side issues.
  • Strong technical and written communication skills.
  • Ability to explain technical issues to non-technical users.
  • Knowledge of Windows Server technologies, including RDP, IIS configuration, server roles, Microsoft 365.
  • Some SQL Server database knowledge is preferred but not required.
  • Existing authorization to work in the United States.
  • Ability to pass a comprehensive background check, including fingerprinting.

Beneficii

  • Health and dental insurance through BlueCross BlueShield, with an 80:20 contribution model.
  • 401(k) plan.
  • Annual salary of $60,000.
  • Vision insurance.
  • Long-term disability and AD&D coverage.
  • 20 days of paid time off for a full year.
  • Life insurance.
  • Employee assistance program.
  • Community Day.
  • Moment in Time Day.
  • Federal paid holidays.

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