O
Opisto
Opisto este o piață online și o platformă de comerț electronic cu sediul în Franța, specializată în piese auto second-hand testate și oferite cu garanție. Compania conectează clienții și profesioniștii din domeniul auto cu centre independente de dezmembrare și centre autorizate pentru scoaterea vehiculelor din uz, reunind într-un catalog motoare, faruri, oglinzi, componente de suspensie și alte piese second-hand. Piesele pot fi căutate după numărul de înmatriculare al vehiculului, marcă și model sau numărul de referință, iar prețurile sunt în medie cu aproximativ 70% mai mici decât cele ale unor piese noi echivalente. Opisto deservește consumatori și cumpărători profesioniști din mai multe piețe europene și sprijină reutilizarea componentelor auto și dezvoltarea unor lanțuri de aprovizionare mai circulare în industria auto.

Software Support Technician – Toulouse (Hybrid)

Support customers using Opisto’s software solutions, resolve incidents, and track requests in a hybrid Toulouse-based role.

Descriere

  • Guide customers in using Opisto solutions and keep them informed about updates and new features
  • Gather, evaluate, and document reported incidents and technical issues
  • Manage and follow up on customer calls and email requests
  • Investigate customer problems and support resolution, including through remote access
  • Coordinate with internal teams to resolve customer issues and contribute to company projects
  • Manage and track customer requests in HubSpot
  • Handle customer calls through Ringover
  • Provide remote support using TeamViewer

Cerințe

  • At least two years of experience in software support
  • Confidence using digital tools and software environments
  • A strong willingness to learn and understand new solutions
  • An independent, methodical, and responsive approach to work
  • Curiosity and motivation to investigate and resolve reported issues
  • A strong customer-service mindset and good interpersonal skills
  • Comfort communicating with customers by phone
  • English communication skills sufficient to handle calls, understand requests, and assist English-speaking customers
  • Previous automotive-industry experience is an advantage
  • Additional language skills, especially Spanish or Italian, are a plus

Beneficii

  • Meal vouchers
  • Financial support for remote-working expenses
  • Partial reimbursement of public transportation costs
  • Holiday bonus
  • Employee referral bonus
  • Seniority bonus
  • Company-funded health insurance
  • Work-life balance supported by a 37.5-hour workweek and 16 additional annual days off
  • Internal activities including after-work gatherings, shared meals, online games, and more

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