Amharic Transcription Specialist
Appen
Transcribe Amharic audio for CrowdGen speech recognition projects. Review speech, add timestamps, identify speakers, and mark non-speech sounds.
Open
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Opisto is a France-based online marketplace and e-commerce platform for tested, warranty-backed used automotive parts. The company connects customers and automotive professionals with independent salvage yards and authorized vehicle end-of-life centers, bringing together a catalog that includes engines, lights, mirrors, suspension components, and other second-hand parts. Parts can be searched by vehicle registration, make and model, or reference, with prices averaging around 70% below new equivalents. Serving consumers and professional buyers across several European markets, Opisto supports the reuse of vehicle components and more circular automotive supply chains.
Software Support Technician – Toulouse (Hybrid)
Support customers using Opisto’s software solutions, resolve incidents, and track requests in a hybrid Toulouse-based role.
Description
- Guide customers in using Opisto solutions and keep them informed about updates and new features
- Gather, evaluate, and document reported incidents and technical issues
- Manage and follow up on customer calls and email requests
- Investigate customer problems and support resolution, including through remote access
- Coordinate with internal teams to resolve customer issues and contribute to company projects
- Manage and track customer requests in HubSpot
- Handle customer calls through Ringover
- Provide remote support using TeamViewer
Requirements
- At least two years of experience in software support
- Confidence using digital tools and software environments
- A strong willingness to learn and understand new solutions
- An independent, methodical, and responsive approach to work
- Curiosity and motivation to investigate and resolve reported issues
- A strong customer-service mindset and good interpersonal skills
- Comfort communicating with customers by phone
- English communication skills sufficient to handle calls, understand requests, and assist English-speaking customers
- Previous automotive-industry experience is an advantage
- Additional language skills, especially Spanish or Italian, are a plus
Benefits
- Meal vouchers
- Financial support for remote-working expenses
- Partial reimbursement of public transportation costs
- Holiday bonus
- Employee referral bonus
- Seniority bonus
- Company-funded health insurance
- Work-life balance supported by a 37.5-hour workweek and 16 additional annual days off
- Internal activities including after-work gatherings, shared meals, online games, and more
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