O
Opisto
Opisto फ्रांस स्थित एक ऑनलाइन मार्केटप्लेस और ई-कॉमर्स प्लेटफ़ॉर्म है, जो जांचे-परखे और वारंटी वाले इस्तेमाल किए गए ऑटोमोटिव पुर्ज़े उपलब्ध कराता है। यह कंपनी ग्राहकों और ऑटोमोटिव पेशेवरों को स्वतंत्र वाहन-विघटन केंद्रों और अधिकृत वाहन जीवन-चक्र समाप्ति केंद्रों से जोड़ती है। इसके कैटलॉग में इंजन, लाइटें, शीशे, सस्पेंशन के पुर्ज़े और अन्य सेकंड-हैंड पार्ट्स शामिल हैं। पुर्ज़ों को वाहन पंजीकरण संख्या, मेक और मॉडल या संदर्भ के आधार पर खोजा जा सकता है, और उनकी कीमतें नए समकक्ष पुर्ज़ों की तुलना में औसतन लगभग 70% कम होती हैं। कई यूरोपीय बाज़ारों में उपभोक्ताओं और पेशेवर खरीदारों की सेवा करते हुए, Opisto वाहन घटकों के पुनः उपयोग और अधिक चक्रीय ऑटोमोटिव आपूर्ति श्रृंखलाओं को बढ़ावा देता है।

Software Support Technician – Toulouse (Hybrid)

Support customers using Opisto’s software solutions, resolve incidents, and track requests in a hybrid Toulouse-based role.

विवरण

  • Guide customers in using Opisto solutions and keep them informed about updates and new features
  • Gather, evaluate, and document reported incidents and technical issues
  • Manage and follow up on customer calls and email requests
  • Investigate customer problems and support resolution, including through remote access
  • Coordinate with internal teams to resolve customer issues and contribute to company projects
  • Manage and track customer requests in HubSpot
  • Handle customer calls through Ringover
  • Provide remote support using TeamViewer

आवश्यकताएँ

  • At least two years of experience in software support
  • Confidence using digital tools and software environments
  • A strong willingness to learn and understand new solutions
  • An independent, methodical, and responsive approach to work
  • Curiosity and motivation to investigate and resolve reported issues
  • A strong customer-service mindset and good interpersonal skills
  • Comfort communicating with customers by phone
  • English communication skills sufficient to handle calls, understand requests, and assist English-speaking customers
  • Previous automotive-industry experience is an advantage
  • Additional language skills, especially Spanish or Italian, are a plus

लाभ

  • Meal vouchers
  • Financial support for remote-working expenses
  • Partial reimbursement of public transportation costs
  • Holiday bonus
  • Employee referral bonus
  • Seniority bonus
  • Company-funded health insurance
  • Work-life balance supported by a 37.5-hour workweek and 16 additional annual days off
  • Internal activities including after-work gatherings, shared meals, online games, and more

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