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Opisto
Opisto — сынақтан өткізілген және кепілдікпен қамтамасыз етілген пайдаланылған автокөлік бөлшектеріне арналған Францияда орналасқан онлайн маркетплейс әрі электрондық коммерция платформасы. Компания клиенттер мен автомобиль саласының мамандарын тәуелсіз автоқалдықтарды бөлшектеу орындарымен және көлік құралдарының пайдалану мерзімі аяқталған кездегі уәкілетті орталықтармен байланыстырып, қозғалтқыштар, шамдар, айналар, аспа бөлшектері және басқа да екінші қол бөлшектерін қамтитын каталог ұсынады. Бөлшектерді көліктің тіркеу нөмірі, маркасы мен моделі немесе бөлшек нөмірі бойынша іздеуге болады, ал бағалары жаңа баламаларынан орта есеппен шамамен 70%-ға төмен. Еуропаның бірнеше нарығындағы тұтынушылар мен кәсіби сатып алушыларға қызмет көрсететін Opisto көлік бөлшектерін қайта пайдалануды және автомобиль саласындағы айналымы жоғары жеткізу тізбектерін қолдайды.

Software Support Technician – Toulouse (Hybrid)

Support customers using Opisto’s software solutions, resolve incidents, and track requests in a hybrid Toulouse-based role.

Сипаттама

  • Guide customers in using Opisto solutions and keep them informed about updates and new features
  • Gather, evaluate, and document reported incidents and technical issues
  • Manage and follow up on customer calls and email requests
  • Investigate customer problems and support resolution, including through remote access
  • Coordinate with internal teams to resolve customer issues and contribute to company projects
  • Manage and track customer requests in HubSpot
  • Handle customer calls through Ringover
  • Provide remote support using TeamViewer

Талаптар

  • At least two years of experience in software support
  • Confidence using digital tools and software environments
  • A strong willingness to learn and understand new solutions
  • An independent, methodical, and responsive approach to work
  • Curiosity and motivation to investigate and resolve reported issues
  • A strong customer-service mindset and good interpersonal skills
  • Comfort communicating with customers by phone
  • English communication skills sufficient to handle calls, understand requests, and assist English-speaking customers
  • Previous automotive-industry experience is an advantage
  • Additional language skills, especially Spanish or Italian, are a plus

Артықшылықтар

  • Meal vouchers
  • Financial support for remote-working expenses
  • Partial reimbursement of public transportation costs
  • Holiday bonus
  • Employee referral bonus
  • Seniority bonus
  • Company-funded health insurance
  • Work-life balance supported by a 37.5-hour workweek and 16 additional annual days off
  • Internal activities including after-work gatherings, shared meals, online games, and more

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