BillingPlatform oferă software în cloud pentru gestionarea operațiunilor enterprise de la comandă la încasare și de monetizare. Platforma sa SaaS permite facturarea pe bază de abonament, de utilizare și în modele hibride, precum și gestionarea plăților, automatizarea creanțelor, facturarea electronică, recunoașterea veniturilor și raportarea financiară. Configurarea fără cod, integrările și rapoartele și asistenții bazați pe inteligență artificială ajută echipele financiare să gestioneze fluxurile de facturare, să identifice pierderile de venituri și să extindă operațiunile de generare a veniturilor.
Senior Customer Success Manager, BillingPlatform — Englewood Hybrid
Manage enterprise renewals, retention, and account expansion for BillingPlatform’s quote-to-cash SaaS customers. Build adoption and demonstrate measurable business value across a Colorado-based hybrid portfolio.
Descriere
- Manage an enterprise SaaS portfolio, overseeing account health, retention, renewal plans, and renewal results.
- Build trusted relationships with executive stakeholders, including CFOs, Controllers, and Revenue Operations leaders.
- Create and deliver customer success plans tied to measurable business goals.
- Present executive business reviews that show customer value, operational gains, and business results.
- Improve gross and net revenue retention across the assigned customer portfolio.
- Spot retention risks early, develop recovery plans, and keep renewal forecasts current.
- Increase use of purchased capabilities and help customers realize more value from BillingPlatform.
- Find and qualify growth opportunities, partnering with Sales on account expansion.
- Plan renewals and support commercial discussions on pricing and contract terms.
- Work with Professional Services, Support, Product, and Engineering to resolve escalations and safeguard customer relationships.
- Keep customer health records, account plans, and renewal forecasts accurate in Salesforce and ChurnZero.
Cerințe
- Bring at least four years of customer-facing experience in B2B SaaS.
- Have at least two years in Customer Success or Account Management with direct responsibility for renewals.
- Show a record of meeting retention, renewal, and expansion targets across a customer portfolio.
- Apply commercial knowledge of SaaS contracts, renewals, pricing, and negotiation.
- Manage complex enterprise accounts and engage executive stakeholders.
- Demonstrate financial fluency and knowledge of order-to-cash processes.
- Develop strategic success plans and lead executive reviews centered on measurable outcomes.
- Communicate, negotiate, solve problems, and manage stakeholders effectively.
- Use Salesforce and customer success tools such as ChurnZero, Gainsight, or comparable platforms.
- Hold a bachelor’s degree or have equivalent practical experience.
- Be willing to travel up to 20%.
- Bring preferred experience with billing, revenue management, ERP, CPQ, or financial tools such as Zuora, NetSuite, SAP, or Salesforce Revenue Cloud.
- Bring an advantage in subscription or usage-based billing, revenue recognition, or complex financial workflows.
Beneficii
- Competitive pay and a comprehensive benefits package.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Long-term disability coverage.
- Health Savings Account (HSA).
- Flexible Spending Account (FSA).
- Complimentary virtual mental health counseling.
- Wellness perks.
- Medical coverage beginning on the first day of employment.
- 401(k) match that is fully vested immediately.
- Discretionary and charitable time-off program.
- Home office setup allowance for fully remote employees.
- Bonus.