BillingPlatform provides cloud-based software for enterprise order-to-cash and monetization operations. Its SaaS platform supports subscription, usage-based, and hybrid billing, along with payments, accounts receivable automation, e-invoicing, revenue recognition, and financial reporting. No-code configuration, integrations, and AI-powered reporting and assistants help finance teams manage billing workflows, identify revenue leakage, and scale revenue operations.
Senior Customer Success Manager, BillingPlatform — Englewood Hybrid
Manage enterprise renewals, retention, and account expansion for BillingPlatform’s quote-to-cash SaaS customers. Build adoption and demonstrate measurable business value across a Colorado-based hybrid portfolio.
Сипаттама
- Manage an enterprise SaaS portfolio, overseeing account health, retention, renewal plans, and renewal results.
- Build trusted relationships with executive stakeholders, including CFOs, Controllers, and Revenue Operations leaders.
- Create and deliver customer success plans tied to measurable business goals.
- Present executive business reviews that show customer value, operational gains, and business results.
- Improve gross and net revenue retention across the assigned customer portfolio.
- Spot retention risks early, develop recovery plans, and keep renewal forecasts current.
- Increase use of purchased capabilities and help customers realize more value from BillingPlatform.
- Find and qualify growth opportunities, partnering with Sales on account expansion.
- Plan renewals and support commercial discussions on pricing and contract terms.
- Work with Professional Services, Support, Product, and Engineering to resolve escalations and safeguard customer relationships.
- Keep customer health records, account plans, and renewal forecasts accurate in Salesforce and ChurnZero.
Талаптар
- Bring at least four years of customer-facing experience in B2B SaaS.
- Have at least two years in Customer Success or Account Management with direct responsibility for renewals.
- Show a record of meeting retention, renewal, and expansion targets across a customer portfolio.
- Apply commercial knowledge of SaaS contracts, renewals, pricing, and negotiation.
- Manage complex enterprise accounts and engage executive stakeholders.
- Demonstrate financial fluency and knowledge of order-to-cash processes.
- Develop strategic success plans and lead executive reviews centered on measurable outcomes.
- Communicate, negotiate, solve problems, and manage stakeholders effectively.
- Use Salesforce and customer success tools such as ChurnZero, Gainsight, or comparable platforms.
- Hold a bachelor’s degree or have equivalent practical experience.
- Be willing to travel up to 20%.
- Bring preferred experience with billing, revenue management, ERP, CPQ, or financial tools such as Zuora, NetSuite, SAP, or Salesforce Revenue Cloud.
- Bring an advantage in subscription or usage-based billing, revenue recognition, or complex financial workflows.
Артықшылықтар
- Competitive pay and a comprehensive benefits package.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Long-term disability coverage.
- Health Savings Account (HSA).
- Flexible Spending Account (FSA).
- Complimentary virtual mental health counseling.
- Wellness perks.
- Medical coverage beginning on the first day of employment.
- 401(k) match that is fully vested immediately.
- Discretionary and charitable time-off program.
- Home office setup allowance for fully remote employees.
- Bonus.