insightsoftware dezvoltă software pentru raportare financiară și operațională destinat organizațiilor care gestionează biroul directorului financiar. Platforma sa bazată pe cloud se conectează la Oracle, SAP, Microsoft și la peste 140 de alte sisteme ERP prin integrări preconfigurate, ajutând echipele de finanțe, contabilitate și operațiuni să gestioneze raportarea, bugetarea și planificarea, consolidarea, taxele, ciclurile de viață ale contractelor de leasing, conformitatea și analizele încorporate. Instrumentele bazate pe inteligență artificială, virtualizarea datelor, automatizarea și șabloanele gata de utilizare susțin fluxuri de lucru financiare mai rapide și mai consecvente. Contextul recrutării companiei se concentrează pe dezvoltarea și susținerea produselor SaaS pentru întreprinderi, destinate finanțelor și operațiunilor de afaceri.
Senior Customer Success Manager
Lead Customer Success teams in India, focusing on customer value, retention, renewals, and growth. Oversee team performance for a global reporting and analytics provider.
Descriere
- Lead Customer Success Associate teams in the Center of Excellence and manage their performance.
- Set leadership priorities and activities for the Customer Success team in India.
- Engage customers proactively to help them realize value from products and solutions.
- Retain revenue and identify opportunities to generate new revenue.
- Partner with Customer Success leadership on prospecting, at-risk accounts, and renewal strategies.
- Coach and mentor team members.
- Lead Customer Success teams and provide direction and mentorship.
- Create and execute Customer Success plans that support business objectives.
- Improve processes and operational efficiency.
- Represent customer needs and address concerns.
- Track team results and take corrective action when needed.
- Establish career development and growth opportunities.
- Hire to meet business needs and prepare new team members for success.
- Meet goals for retained revenue, case resolution, first-contact resolution, service levels, quality, attrition, forecast accuracy, and renewals.
Cerințe
- Bachelor’s degree, preferably in business or a related discipline.
- 10–13 years of industry experience, including at least 7 years in Customer Success, Account Management, and Renewals.
- At least 5 years in management roles.
- Experience directly managing Customer Success teams of about 10 people.
- Experience in large organizations with diverse teams and processes.
- Strong analytical, critical-thinking, problem-solving, interpersonal, and relationship-building skills.
- Working knowledge of reporting and analytics solutions.
- Strong knowledge of Customer Success Management activities.
- Adaptability and ability to manage change.
- Ability to communicate, present, and influence credibly across organizational levels, including with executives.
- Experience improving customer experience, retention, and growth.
- Track record leading Customer Success teams and serving global clients.
- Experience building teams and coaching and developing Customer Success talent.
- Strong leadership and team management capabilities.
- Must be eligible to work in India; visa sponsorship is unavailable.
Beneficii
- Hybrid work arrangement in Hyderabad.
- Eastern shift schedule: 5:00 PM to 2:30 AM IST.
- Career development and growth opportunities.
- Coaching and mentorship opportunities.
- Equal employment opportunity.
- Applicant information is handled confidentially.
- Background checks may be conducted where permitted by local law.