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CIBC US
CIBC US
1.001 – 5.000 Angajați
CIBC US este profilul companiei CIBC din Statele Unite. Acest profil oferă informații despre companie persoanelor aflate în căutarea unui loc de muncă și interesate de oportunități la CIBC US.
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Senior Client Support Consultant in Edmonton

Senior consultant role focused on strengthening client service practices through leader coaching, advisory planning support, service analysis, and operational improvement. The position partners with teams and senior management to improve consistency and client-focused execution.

CACanadaLa sediuNormă întreagăSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Coach front-line leaders and teams on client service processes, standards, and effective practices
  • Help implement and sustain the advisory planning model
  • Clarify expectations, identify service gaps, and support consistent team routines and behaviours
  • Evaluate service trends, team performance measures, and opportunities to improve client experience
  • Advise senior management on recommended service improvements
  • Provide guidance and training on contact strategies and client relationship planning tools
  • Partner with leaders and business stakeholders on departmental plans, milestones, and service initiatives
  • Strengthen cross-team relationships by connecting people, resources, and networks to improve alignment and resolve obstacles
  • Integrate client-focused standards into daily team practices

Cerințe

  • Demonstrated experience creating and executing strategic team objectives
  • Background coaching employees and enabling strong team performance
  • Professional experience in client service coaching
  • Experience supporting advisory practices
  • Experience implementing service processes
  • Stakeholder management experience
  • Degree or diploma in business, finance, commerce, or a related discipline
  • Experience in wealth management, private banking, or client relationship-focused financial services is considered an asset
  • Legal eligibility to work at the specified location
  • A valid work or study permit where applicable
  • Completion of an attribute-based assessment or other skills testing may be required

Beneficii

  • Competitive compensation
  • Incentive compensation
  • Banking-related benefits
  • Employee benefits program
  • Defined benefit pension plan
  • Employee share purchase plan
  • Vacation entitlement
  • Wellbeing resources and support
  • MomentMakers social recognition program with points-based rewards
  • Paid Purpose Day supporting growth and development
  • Accessible candidate experience with accommodation support
  • Technology tools and collaborative workspaces

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