LevelUp - WordPress Technical Support & Outsourcing
LevelUp - WordPress Technical Support & Outsourcing

LevelUp - WordPress Technical Support & Outsourcing ajută companiile care folosesc WordPress să gestioneze activitățile de asistență tehnică și de relații cu clienții din spatele produselor și site-urilor lor. Fondată în 2017, compania oferă mentenanță continuă și asistență tehnică pentru WordPress, remedieri punctuale, servicii de relații cu clienții gestionate pentru dezvoltatorii de teme și pluginuri, precum și asistență white-label pentru agențiile de design.

LevelUp ajută, de asemenea, companiile să își formeze echipe offshore pentru asistență și dezvoltare WordPress, oferindu-le acces la specialiști și reducând în același timp efortul operațional necesar gestionării interne a asistenței. Compania are sediul în Regatul Unit și operează un birou de asistență în Manila, Filipine.

Revenue Reporting Data Analyst

Maintain SaaS ARR and MRR reporting for LevelUp, an outsourcing solutions agency. Build dashboards, reconcile financial systems, and support revenue transformation projects.

Descriere

  • Track and report SaaS revenue, including new, upgraded, downgraded, expanded, and churned ARR and MRR.
  • Create and maintain dashboards and reports in Looker Studio, Excel, and Google Sheets.
  • Check data consistency across Salesforce, NetSuite, Stripe, and BigQuery, and investigate discrepancies.
  • Verify upstream and downstream data feeds and analyze the root causes of reporting issues.
  • Define metrics, refine data models, and develop automated reporting workflows for transformation projects.
  • Support Finance and Revenue Operations with forecasts, scenario analysis, and customer retention and churn analytics.
  • Work with Finance, Sales, Strategy, and Data Engineering to align metric definitions, reporting schedules, and data taxonomies.
  • Turn complex financial data into practical recommendations for nontechnical leaders and stakeholders.

Cerințe

  • Bring 2–3 or more years of professional experience in revenue analytics, financial data analysis, business intelligence, or SaaS revenue reporting.
  • Understand SaaS subscription models and metrics such as ARR, MRR, net and gross retention, churn, ARPU, LTV, and CAC.
  • Write complex SQL queries proficiently.
  • Have experience with data warehouses such as Google BigQuery.
  • Use Excel and Google Sheets at an advanced level, including formulas, pivot tables, financial modeling, and scenario testing.
  • Build, maintain, and troubleshoot dashboards in Looker, Looker Studio, or comparable BI tools.
  • Validate and reconcile data across Salesforce, NetSuite, Stripe, and modern ETL/ELT pipelines.
  • Have practical familiarity with Stripe billing settings and transaction structures.
  • NetSuite ERP reporting experience is a strong advantage.
  • Communicate professionally in written and spoken English.
  • Knowledge of go-to-market strategies, customer lifecycle management, and enterprise financial planning is a plus.

Beneficii

  • Opportunity to move into a full-time position as projects grow.

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