Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.
Remote Healthcare Customer Service Representative in Mexico
Bilingual customer service representative assisting health plan members in Mexico with transportation inquiries. The remote contract role involves inbound calls, PHI-compliant data handling, and issue escalation.
Descriere
- Respond to inbound calls from health plan members and authorized representatives
- Identify customer needs through attentive listening and professional communication
- Provide accurate guidance about available transportation services
- Address questions and concerns with patience, empathy, and professionalism
- Record and update customer data accurately
- Achieve defined performance and quality standards
- Handle protected health information in accordance with HIPAA and other compliance requirements
- Refer transportation and service issues to the appropriate leadership team
- Engage fully in assigned training and coaching
- Complete all required compliance and training coursework
- Maintain professional conduct and appearance throughout training and coaching
- Appear on camera for required training and meetings
Cerințe
- At least six months of inbound contact center experience or transferable healthcare experience
- Professional fluency in both English and Spanish
- Strong written and verbal communication abilities
- Accurate data-entry skills with close attention to detail
- Ability to adjust quickly in a high-volume call setting
- Confidence managing difficult or emotionally charged customer interactions
- Courteous and professional communication style
- Capacity to work independently while balancing competing priorities
- Working knowledge of Microsoft Teams, Outlook, and Word
- Professional appearance and demeanor must be maintained
- Availability to appear on camera during training and required meetings
- Reliable attendance and punctuality
- Download speeds of approximately 80–100 Mbps
- Upload speeds of approximately 12–20 Mbps
- Quiet, distraction-free workspace during scheduled hours
- No conflicting obligations that could disrupt scheduled work hours
- Personal equipment suitable for performing the role
- Windows 11 PC; Mac computers are not supported
- 16 GB of RAM
- Two monitors
- Webcam and wired USB headset
- Intel i5 processor or better
- Fiber internet connected through wired Ethernet
- Backup power solution
- Microsoft Teams and Office 365
- Resume submitted in English
- Completion of every hiring stage, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check
Beneficii
- Weekly payment in arrears
- Fully remote work from Mexico
- Training and coaching are provided
- A cultural fit assessment may form part of the selection process