HealthMark Group oferă servicii digitale de gestionare a dosarelor medicale pentru spitale și cabinete medicale. Serviciile sale de furnizare a informațiilor medicale ajută organizațiile din domeniul sănătății să răspundă solicitărilor pacienților, gestionând totodată cerințele de reglementare și constrângerile legate de personal. Compania sprijină și activitățile de audit și revizuirea dosarelor medicale, urmărind să reducă presiunea administrativă și să facă accesul pacienților la dosare mai eficient și mai fiabil.
Remote FMLA Customer Service Specialist
Support people requesting disability and FMLA paperwork at HealthMark Group, a healthcare records release company. Handle calls, email, Med-Release notes, and secure records delivery in this remote U.S. role.
Descriere
- Help clients, patients, and requestors track disability and FMLA paperwork requests.
- Explain request details clearly to clients, patients, and requestors.
- Document every action accurately in Med-Release.
- Handle a high volume of calls and emails about disability and FMLA paperwork promptly.
- Deliver clear, accurate customer support across communication channels.
- Build trusted customer relationships and support customer satisfaction.
- Work within established procedures, guidelines, and policies.
- Complete data entry and other assigned tasks.
- Fax or email records securely to requestors.
- Keep the FMLA inbox current by monitoring incoming messages.
- Achieve daily performance goals.
- Safeguard PHI and confidential client information, and report suspected unauthorized access, use, or disclosure.
Cerințe
- Communicate effectively in writing and conversation.
- Build productive working relationships with requestors, clients, and colleagues.
- Pay close attention to detail and resolve customer issues promptly.
- Follow up reliably and manage time effectively.
- Have reliable internet service and a quiet remote-work setting.
- Communicate clearly and professionally.
- Use analytical thinking and problem-solving skills.
- Bring at least one year of call center experience.
- Manage multiple tasks and prioritize responsibilities.
- Be willing to learn.
- Type at least 50 words per minute.
- Use Microsoft Office and other computer applications proficiently.
- Maintain a positive, empathetic, professional manner with customers.
- Have a high school diploma or GED.
- Follow confidentiality obligations, HIPAA rules, and organizational privacy and security policies.
- Complete required company and regulatory training on time.
Beneficii
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- 401(k) matching
- Remote work opportunities
- Paid time off
- One paid volunteer day of your choice
- Employee assistance program
- Life insurance
- Paid training
- Work from home
- Professional development and career advancement opportunities
- Collaborative, supportive work environment