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ServiceTitan dezvoltă software pentru gestionarea afacerilor din domeniul meseriilor tehnice, inclusiv pentru companii de instalații sanitare, încălzire, ventilație și aer condiționat, precum și pentru servicii electrice. Platforma sa reunește programarea, dispecerizarea, marketingul, raportarea, gestionarea clienților, finanțarea, instrumentele mobile și analiza în timp real, astfel încât contractorii să își poată coordona operațiunile zilnice dintr-un singur sistem. Prin conectarea echipelor din teren cu fluxurile de lucru ale biroului și cu datele despre afacere, ServiceTitan ajută companiile din domeniul meseriilor tehnice să își îmbunătățească eficiența, să își gestioneze fluxul de numerar, să consolideze relațiile cu clienții și să urmărească o creștere profitabilă.
Remote Customer Success Manager
Manage enterprise commercial accounts for ServiceTitan’s software, helping customers adopt the platform and realize lasting value. The role focuses on retention, account growth, and strategic customer support.
Descriere
- Manage and grow a portfolio of about 35 enterprise commercial customers with complex needs.
- Contact accounts regularly to understand product usage and identify useful features and services.
- Guide customers on effective practices.
- Build and sustain relationships with senior customer stakeholders.
- Provide a high-quality customer experience.
- Address complex customer challenges with strategic, creative solutions.
- Improve the customer experience across products and processes on an ongoing basis.
- Analyze user engagement data and identify actionable insights.
- Report key performance indicators regularly.
- Group customers to identify opportunities for upselling and cross-selling.
- Mentor and support new hires and members of the non-enterprise Success Team.
Cerințe
- At least four years of combined account management and/or project management experience in a customer-facing role.
- Ability to manage multiple projects at once with careful attention to detail.
- Self-directed approach and ability to succeed in an entrepreneurial, fast-paced environment.
- Ability to lead, motivate, and collaborate effectively with others.
- Interest and demonstrated ability in project management and data analysis.
- Quick to learn and think through problems with a solution-oriented approach.
- Adaptable team player with strong communication and organizational skills.
- Willingness to travel nationwide less than 15% of the time.
Beneficii
- Flexible time off.
- Learning and development opportunities.
- Comprehensive onboarding program.
- Leadership training.
- Programs and events.
- Bonusly rewards.
- Peer-nominated awards.
- Company-paid medical, dental, and vision insurance.
- Employer-paid coverage options and 90% dependent coverage.
- Flexible spending and health savings accounts.
- 401(k) matching.
- Telehealth options, including One Medical memberships.
- Parental leave and support.
- Up to $20,000 for fertility services, including IUI and IVF.
- Surrogacy and adoption reimbursement.
- On-demand maternity support through Maven Maternity.
- Free breast milk shipping through Maven Milk.
- Pet insurance.
- Legal advisory services.
- Financial planning tools.
- Variable commission plan.
- Equity.