MDY Contact Center
MDY Contact Center
5.001 – 10.000 Angajați
CălătoriiLogisticăMarketing
MDY Contact Center este un furnizor global de servicii de centre de contact și externalizare a proceselor de afaceri (BPO), cu peste 25 de ani de experiență în gestionarea experienței clienților și transformarea operațională. Prin centrele sale de contact din Mexic și Peru, compania sprijină organizații mari din sectoare precum telecomunicații, retail, finanțe, turism, educație, industria auto și sănătate. Serviciile sale includ reproiectarea proceselor, strategie digitală, automatizare, analiză de date, soluții bazate pe inteligență artificială și operațiuni de tip concierge, alături de tehnologie proprie concepută pentru îmbunătățirea fluxurilor de lucru din front office și back office.

Remote Customer Service Representative – Claro Peru | MDY Contact Center

MDY Contact Center is hiring a full-time remote customer service representative to support Claro Peru customers. The role involves handling inbound calls and resolving inquiries without sales responsibilities.

Descriere

  • Handle designated calls from Claro customers
  • Deliver customer support and provide effective solutions
  • Work remotely on a full-time schedule
  • Follow either a 9:00 a.m. to 6:00 p.m. or 10:00 a.m. to 7:00 p.m. shift
  • Work with rotating days off

Cerințe

  • Be at least 18 years old; this is an essential requirement
  • Have completed secondary education
  • Have formal or informal customer service experience
  • Provide your own work equipment
  • Use a PC or laptop with at least 8 GB of RAM, subject to verification
  • Use Windows 11 Pro, subject to verification
  • Have a wired internet connection; Wi-Fi is not accepted
  • Have a functional headset with microphone, subject to verification
  • Have a webcam, subject to verification

Beneficii

  • Productivity bonuses
  • Home office allowance
  • Paid training
  • Payments made twice monthly and at the end of the month
  • Opportunities for rapid career advancement
  • Free medical care for the employee and five family members
  • Fixed salary

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