DATAGROUP
DATAGROUP
1.001 – 5.000 Angajați
ConsultanțăMarketingSaaS
DATAGROUP este un furnizor cu sediul în Germania de servicii de externalizare și consultanță IT. Oferta sa include servicii cloud, gestionarea aplicațiilor și securitate IT, susținute de soluții standardizate și modulare precum CORBOX. Compania deservește organizații din diverse sectoare, inclusiv sectorul financiar și cel public, concentrându-se pe servicii IT fiabile, sigure și asigurate din punct de vedere al calității.

IT Service Desk Agent

Join DATAGROUP’s service desk team in Hamburg to resolve software and hardware incidents for enterprise customers. The role includes ticket handling, troubleshooting, and first-line support by remote access.

Descriere

  • Handle incoming software and hardware incidents for enterprise customers.
  • Manage tickets by prioritizing, classifying, and documenting each incident.
  • Troubleshoot issues and take appropriate action.
  • Deliver first-line assistance and solutions through remote support.
  • Escalate incidents to specialist support teams when needed.

Cerințe

  • A strong interest in IT.
  • Enjoy working collaboratively as part of a team.
  • Very good spoken and written German, at least C1 level.
  • Good English skills are an advantage.
  • Confident use of Windows 11.
  • Confident use of Microsoft Office 365.
  • IT vocational training or professional experience in an IT support environment is desirable.

Beneficii

  • Hamburg city-centre office with excellent public transport connections.
  • Health support from an in-house occupational psychologist.
  • Subsidy for prescription computer glasses.
  • Support for personal and professional development.
  • ITIL Foundation certification after successful completion of the probationary period.
  • Subsidy for the Deutschlandticket.
  • JobRad bicycle leasing.
  • Subsidy for the company pension scheme.
  • A secure working environment.
  • Option to work remotely one day per week after the probationary period.
  • In-house gym, personal training, and yoga classes.
  • Company-sponsored entry to sporting events.
  • Modern office with height-adjustable desks at every workstation.
  • Employee referral bonus for successful hires.
  • Discounts through Corporate Benefits.
  • Regular company events, including summer parties and Christmas celebrations.
  • A positive, respectful, and collaborative working atmosphere.

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