DATAGROUP
DATAGROUP
1001 – 5000 Darbinieki
KonsultācijasMārketingsSaaS
DATAGROUP ir Vācijā bāzēts IT ārpakalpojumu un konsultāciju pakalpojumu sniedzējs. Uzņēmuma piedāvājumā ietilpst mākoņpakalpojumi, lietojumprogrammu pārvaldība un IT drošība, ko papildina standartizēti un modulāri risinājumi, piemēram, CORBOX. Uzņēmums apkalpo dažādu nozaru, tostarp finanšu un publiskā sektora, organizācijas, koncentrējoties uz uzticamiem, drošiem un kvalitatīviem IT pakalpojumiem.

IT Service Desk Agent

Join DATAGROUP’s service desk team in Hamburg to resolve software and hardware incidents for enterprise customers. The role includes ticket handling, troubleshooting, and first-line support by remote access.

Apraksts

  • Handle incoming software and hardware incidents for enterprise customers.
  • Manage tickets by prioritizing, classifying, and documenting each incident.
  • Troubleshoot issues and take appropriate action.
  • Deliver first-line assistance and solutions through remote support.
  • Escalate incidents to specialist support teams when needed.

Prasības

  • A strong interest in IT.
  • Enjoy working collaboratively as part of a team.
  • Very good spoken and written German, at least C1 level.
  • Good English skills are an advantage.
  • Confident use of Windows 11.
  • Confident use of Microsoft Office 365.
  • IT vocational training or professional experience in an IT support environment is desirable.

Priekšrocības

  • Hamburg city-centre office with excellent public transport connections.
  • Health support from an in-house occupational psychologist.
  • Subsidy for prescription computer glasses.
  • Support for personal and professional development.
  • ITIL Foundation certification after successful completion of the probationary period.
  • Subsidy for the Deutschlandticket.
  • JobRad bicycle leasing.
  • Subsidy for the company pension scheme.
  • A secure working environment.
  • Option to work remotely one day per week after the probationary period.
  • In-house gym, personal training, and yoga classes.
  • Company-sponsored entry to sporting events.
  • Modern office with height-adjustable desks at every workstation.
  • Employee referral bonus for successful hires.
  • Discounts through Corporate Benefits.
  • Regular company events, including summer parties and Christmas celebrations.
  • A positive, respectful, and collaborative working atmosphere.

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