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DATAGROUP
DATAGROUP
1001 – 5000 Zaposleni
SaaSSvetovanjeTrženje
DATAGROUP je ponudnik storitev zunanjega izvajanja IT in svetovanja s sedežem v Nemčiji. Njegova ponudba zajema storitve v oblaku, upravljanje aplikacij in IT-varnost, podpirajo pa jo standardizirane in modularne rešitve, kot je CORBOX. Podjetje zagotavlja storitve organizacijam iz različnih sektorjev, vključno s finančnim in javnim sektorjem, pri čemer se osredotoča na zanesljive, varne in kakovostno zagotovljene IT-storitve.
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Delovna mesta v podjetju

IT Service Desk Agent

Join DATAGROUP’s service desk team in Hamburg to resolve software and hardware incidents for enterprise customers. The role includes ticket handling, troubleshooting, and first-line support by remote access.

DENemčijaHibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: nemščinaAgentSplošno

Opis

  • Handle incoming software and hardware incidents for enterprise customers.
  • Manage tickets by prioritizing, classifying, and documenting each incident.
  • Troubleshoot issues and take appropriate action.
  • Deliver first-line assistance and solutions through remote support.
  • Escalate incidents to specialist support teams when needed.

Zahteve

  • A strong interest in IT.
  • Enjoy working collaboratively as part of a team.
  • Very good spoken and written German, at least C1 level.
  • Good English skills are an advantage.
  • Confident use of Windows 11.
  • Confident use of Microsoft Office 365.
  • IT vocational training or professional experience in an IT support environment is desirable.

Ugodnosti

  • Hamburg city-centre office with excellent public transport connections.
  • Health support from an in-house occupational psychologist.
  • Subsidy for prescription computer glasses.
  • Support for personal and professional development.
  • ITIL Foundation certification after successful completion of the probationary period.
  • Subsidy for the Deutschlandticket.
  • JobRad bicycle leasing.
  • Subsidy for the company pension scheme.
  • A secure working environment.
  • Option to work remotely one day per week after the probationary period.
  • In-house gym, personal training, and yoga classes.
  • Company-sponsored entry to sporting events.
  • Modern office with height-adjustable desks at every workstation.
  • Employee referral bonus for successful hires.
  • Discounts through Corporate Benefits.
  • Regular company events, including summer parties and Christmas celebrations.
  • A positive, respectful, and collaborative working atmosphere.

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