MDY Contact Center
MDY Contact Center
5,001 – 10,000 Employees
LogisticsMarketingTravel
MDY Contact Center is a global contact center and business process outsourcing (BPO) provider with more than 25 years of experience in customer experience management and operational transformation. With contact centers in Mexico and Peru, the company supports enterprise organizations in sectors including telecommunications, retail, finance, travel, education, automotive, and healthcare. Its services span process redesign, digital strategy, automation, analytics, AI-enabled solutions, and concierge operations, alongside proprietary technology designed to improve front-office and back-office workflows.

Remote Customer Service Representative – Claro Peru | MDY Contact Center

MDY Contact Center is hiring a full-time remote customer service representative to support Claro Peru customers. The role involves handling inbound calls and resolving inquiries without sales responsibilities.

Description

  • Handle designated calls from Claro customers
  • Deliver customer support and provide effective solutions
  • Work remotely on a full-time schedule
  • Follow either a 9:00 a.m. to 6:00 p.m. or 10:00 a.m. to 7:00 p.m. shift
  • Work with rotating days off

Requirements

  • Be at least 18 years old; this is an essential requirement
  • Have completed secondary education
  • Have formal or informal customer service experience
  • Provide your own work equipment
  • Use a PC or laptop with at least 8 GB of RAM, subject to verification
  • Use Windows 11 Pro, subject to verification
  • Have a wired internet connection; Wi-Fi is not accepted
  • Have a functional headset with microphone, subject to verification
  • Have a webcam, subject to verification

Benefits

  • Productivity bonuses
  • Home office allowance
  • Paid training
  • Payments made twice monthly and at the end of the month
  • Opportunities for rapid career advancement
  • Free medical care for the employee and five family members
  • Fixed salary

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