SouthState Bank este o companie de servicii bancare și financiare care deservește persoane fizice, companii și clienți corporativi. Oferta sa de servicii bancare pentru persoane fizice include conturi curente și de economii, carduri de credit, servicii bancare digitale, împrumuturi personale, credite ipotecare și linii de credit garantate cu capitalul propriu din locuință. Banca sprijină, de asemenea, clienții comerciali prin servicii bancare pentru întreprinderi mici și servicii bancare comerciale, împrumuturi, linii de credit și gestionarea fluxului de numerar. Printre serviciile suplimentare se numără îndrumarea privind investițiile, planificarea financiară și a pensionării, precum și gestionarea patrimoniului pentru persoane fizice și organizații.
Remote Customer Care Representative I
Handle SouthState Bank customer inquiries about accounts, digital banking, and debit cards in a remote role. Provide secure, personalized service through inbound calls and banking systems.
Descriere
- Serve internal and external customers with attentive support.
- Resolve inquiries through active listening, critical thinking, and effective questions.
- Answer inbound calls accurately, professionally, and promptly.
- Assist with balances, transaction histories, transfers, stop payments, loan inquiries, PIN resets, account updates, products, and check orders.
- Provide first-level digital banking help with multifactor authentication and online banking profiles.
- Support debit card inquiries and research, block or replace cards, and handle Regulation E disputes.
- Process inquiries accurately and efficiently in line with policies and procedures.
- Promote virtual branch services.
- Meet or exceed quality and productivity targets.
- Authenticate callers on every call and help reduce bank losses.
- Review and interpret customer information using available systems and resources.
- Troubleshoot common PC issues and navigate internet, intranet, and other systems.
- Inform customers about changes to bank services and practices.
- Follow company and department policies and established procedures.
- Complete other assigned duties, tasks, and skills training.
Cerințe
- Live within 50 miles of Denton, Texas.
- High school diploma or equivalent.
- Prior customer service experience in an inbound call center.
- Experience in financial services.
- Strong computer skills and ability to navigate systems to resolve issues quickly.
- Excellent verbal communication, listening, and problem-solving skills.
- Handle confidential information professionally.
- Ability to work flexible hours when needed.
- Work effectively in a fast-paced environment and meet or exceed goals.
- Complete annual regulatory compliance training.
- Successfully complete Customer Care new-hire training.
- Maintain a dedicated work area separate from other living areas to protect information privacy.
- Keep company-sensitive documents secure.
- Do not provide child or adult care during scheduled work hours.
- Reliable cable, DSL, or fiber optic/FiOS internet with at least 10 Mbps download and 5 Mbps upload speeds.
- Connect directly to the router or modem by Ethernet.
- Be available to travel when needed.
- Work 10 a.m.–7 p.m. Central Time, with rotational Saturday shifts.
Beneficii
- Remote work opportunity.
- Remote-work standards and eligibility requirements.
- Annual regulatory compliance training.
- Customer Care new-hire training.
- Flexible hours when needed.
- Rotational Saturday shifts.
- Equal opportunity employer, including disabled people and veterans.