Travel Nurse Across America (TNAA) conectează asistenții medicali autorizați și profesioniștii din domeniul serviciilor medicale auxiliare cu misiuni temporare de asistență medicală în unități din întreaga SUA. Înființată în 1999, compania de recrutare și plasare de personal medical sprijină profesioniștii clinici pe tot parcursul misiunii prin recrutori dedicați, asistență pentru locuință, acoperirea taxelor de autorizare, plată săptămânală, contribuții corespunzătoare la 401(k), concediu medical plătit, resurse pentru sănătate mintală și asistență pentru angajați, precum și educație continuă. Aplicația pentru personalul mobil, programul de recomandări și serviciile de coordonare clinică și a calității sunt concepute pentru a-i ajuta pe profesioniștii din domeniul sănătății să își gestioneze misiunile și să ofere îngrijiri în unitățile deservite de TNAA.
Remote Client Success Manager - Healthcare Staffing
Manage healthcare staffing client relationships, MSP performance metrics, VMS workflows, and supplier partnerships. Lead remote client success teams while improving placements and service delivery.
Descriere
- Build relationships with hiring leaders across client organizations
- Provide high-quality client service while meeting staffing needs, contract SLAs, and KPIs
- Act as the primary link between clients and providers while supporting daily account relationships
- Track and manage team KPIs such as time to fill, starts, extensions, TOA, internal fill, and fill rate
- Oversee at least 300 TOA with support from two Client Success Associates
- Strengthen relationships with existing clients, vendors, and internal stakeholders
- Build expertise in VMS administration, client configurations, staffing operations, candidate onboarding, and customer support
- Improve operational efficiency and accelerate placement activity
- Identify opportunities to expand services such as clinical interviewing, CAP, Stogo, International RNs, strike coverage, and Locums
- Lead rate negotiations and pricing discussions using current market conditions
- Keep suppliers informed about open contracts, decline reasons, and extensions
- Manage client requisitions and forecasting to support placements and service delivery
- Build supplier partnerships that improve fill rates, time to fill, and placement quality
- Oversee assigned remote client relationship staff through hiring, training, assignments, evaluations, coaching, development, and performance reviews
- Prepare and distribute activity, performance, and customer satisfaction reports
- Travel as needed for client relationships and team initiatives
- Provide coverage for colleagues when required
- Direct assigned team members and oversee related workflows
- Set performance expectations, objectives, priorities, and development targets
- Complete annual performance reviews in line with organizational policies and procedures
Cerințe
- Demonstrated ability to manage staffing, MSP, and/or healthcare accounts, typically gained through three years in a comparable role
- Working knowledge of healthcare, medical terminology, and/or healthcare services
- Experience building relationships with leaders at multiple levels within complex accounts
- Familiarity with vendor management systems (VMS)
- Willingness and ability to travel up to 10% for client or other business meetings
- Ability to remain adaptable and effective under significant pressure in a fast-paced setting
- Strong relationship-building skills and a record of developing business partnerships
- Excellent time management and consistent ability to meet deadlines
- Highly organized with strong attention to detail
- Strong analytical and problem-solving capabilities
- Demonstrated proficiency with Microsoft Word, Outlook, Excel, and Internet applications
- Equivalent combinations of education, training, and experience will be considered
- Healthcare industry experience preferred
- College degree preferred
- Knowledge of hospital systems, medical terminology, and/or healthcare services preferred
Beneficii
- Eligibility for a variable bonus
- Medical, dental, vision, life, and long-term disability coverage
- Short-term disability, accident, and critical illness coverage
- Legal assistance, identity protection, and pet coverage
- Retirement plan with employer match
- Generous vacation allowance
- 8.5 paid holidays
- Remote work arrangement
- Travel opportunities for client relationships and client success team initiatives