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AT&T
AT&T
Sponsor pentru viza H1BTehnologie și inovareTelecomunicații
AT&T este o companie de telecomunicații și tehnologie care oferă servicii de comunicații mobile, internet și fibră optică pentru consumatori, companii și organizații din sectorul public. Activitatea sa acoperă inovarea rețelelor, inclusiv colaborări axate pe Open RAN, precum și conectivitate pentru siguranța publică prin FirstNet, recuperare în urma dezastrelor, dispozitive pentru consumatori și protecția datelor. Compania pune, de asemenea, accent pe sustenabilitate, incluziune culturală, responsabilitate corporativă și politici publice. Cu o forță de muncă numeroasă și o istorie îndelungată de activitate, AT&T oferă oportunități de carieră legate de infrastructura comunicațiilor, tehnologia digitală, serviciile pentru clienți și inovarea responsabilă.
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Principal Advanced Network Technical Support | AT&T | Richardson, TX

Lead enterprise network support for AT&T’s SD-WAN, routing, and security operations. Own critical incidents, technology integration, automation, and cross-functional network initiatives.

USStatele Unite ale AmericiiTXTexas
143.800 $ – 215.800 $ / an
La sediuNormă întreagăLiderLimbă Obligatorie: englezăInginer de suport
CloudComutareDNSFirewalluriVMware

Descriere

  • Lead technical expertise and subject-matter support for the Service Assurance Tier 3 team.
  • Provide specialized support for D2 technologies, including Silver Peak, VMware/Broadcom/Arista, Cisco SD-WAN, Flexware, and Universal CPE.
  • Serve as the routing and connectivity subject-matter expert across supported service lines.
  • Oversee critical customer network outages, triage incidents, identify root causes, and reduce service impact.
  • Convert technical findings into clear updates for internal engineering teams and customers.
  • Mentor GT3 peers, Service Assurance teams, and LCM/LE resources.
  • Create and deliver training content and documentation for GCSC and GT3 teams.
  • Own complex, long-running issues and technical escalations.
  • Direct projects through completion, managing scope, timelines, resources, risks, quality, and stakeholder communications.
  • Introduce and support new technology platforms through development, testing, training, and methods-and-procedures creation.
  • Partner with CTO teams in Agile and DevOps environments and approve CTO designs.
  • Resolve complex network problems, lead outage recovery and root-cause analysis, and advance problem-management efforts.
  • Build custom tools, network-performance metrics, and automation solutions.
  • Lead high-impact initiatives and develop and implement innovative business strategies.
  • Advise senior leaders, shape executive decisions, mentor colleagues, and operate with limited supervision.
  • Coordinate cross-functional technology insertion and root-cause analysis, oversee vendors, and maintain network health through advanced analytics.

Cerințe

  • Expert-level experience with enterprise networking, SD-WAN, network security, and advanced troubleshooting in large-scale, mission-critical environments.
  • Advanced command of enterprise routing, switching, and network architecture design.
  • Expert troubleshooting and root-cause analysis across complex WAN, LAN, wireless, security, cloud, and SD-WAN environments.
  • Extensive experience with Cisco routing and switching, Cisco Nexus data-center switching, Cisco wireless infrastructure, Cisco ASA firewalls, Juniper routing and switching, Riverbed WAN optimization, Aruba EdgeConnect (Silver Peak) SD-WAN, and VMware VeloCloud SD-WAN.
  • Knowledge of BGP, OSPF, and EIGRP.
  • Experience designing, implementing, and troubleshooting IPSec VPNs.
  • Experience with LAN/WAN connectivity and optimization.
  • Knowledge of network segmentation, redundancy, and high-availability architectures.
  • Experience with performance monitoring, capacity planning, and proactive network optimization.
  • Deep knowledge of enterprise security architectures and best practices.
  • Experience implementing and supporting NGFW, Zero Trust Network Architecture, SASE, NAC, IDS/IPS, DNS security, DDoS protection, MFA, PKI, secure remote access, cloud security controls, and SIEM platforms.
  • Hands-on experience with Cisco ASA and Firepower, Palo Alto Networks firewalls, and Cisco ISE.
  • Experience supporting NIST, CIS Controls, FedRAMP, FISMA, and DoD security requirements.
  • Strong understanding of WAN transport, including MPLS, DIA, broadband, Ethernet, fiber, LTE/5G wireless, satellite communications, and private or hybrid networks.
  • Eligibility to obtain and maintain a U.S. government security clearance.
  • Experience supporting federal government, defense, intelligence community, or highly regulated environments is strongly preferred.
  • Demonstrated ability to lead complex network incidents, escalations, and service-restoration efforts.
  • Experience supporting geographically distributed enterprise and government environments.
  • Strong analytical, documentation, communication, and customer-facing abilities.
  • Proven capability to lead and mentor network engineering and operations teams.
  • Experience working in Agile and DevOps environments.
  • Experience with software-defined networking, virtualization, containerization, CI/CD automation pipelines, custom tool development, and advanced data analytics.
  • Bachelor’s degree (BS/BA) desired.
  • Seven or more years of related experience.
  • Certification is required in some areas.

Beneficii

  • Medical, dental, and vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid time off and holidays, including at least 23 vacation days annually and nine company-designated holidays
  • Paid parental leave
  • Paid caregiver leave
  • Additional sick leave beyond state and local legal requirements may be available but is unprotected
  • Adoption reimbursement
  • Short- and long-term disability benefits
  • Life and accidental death insurance
  • Supplemental critical illness, accident, hospital indemnity, and group legal programs
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and available fiber service, and AT&T phones

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