Alberta Motor Association (AMA) este o organizație bazată pe calitatea de membru, care oferă locuitorilor din Alberta servicii auto, de călătorie, asigurări și mobilitate. Activitatea sa include asistență rutieră, înmatricularea vehiculelor, instruire pentru conducere, sprijin pentru călătorii, produse de asigurare și recompense pentru membri, precum și programe axate pe siguranța conducătorilor auto și bunăstarea comunității. Cu 1.001–5.000 de angajați, AMA activează în sectoarele auto, al călătoriilor și al logisticii și sprijină atât membrii individuali, cât și companiile.
Part-Time Member Sales Representative – Canada Remote
Work remotely part time as a Member Sales Representative helping AMA members select memberships, products, and services. Support acquisition and retention through consultative contact-centre sales interactions.
Descriere
- Drive membership acquisition and retention through outbound calling against established sales, conversion, and retention targets.
- Use consultative, needs-based conversations to recommend suitable AMA memberships, products, and services.
- Manage inbound and outbound member interactions in line with service, sales, and quality standards.
- Promote and enroll members in Auto Renew, AMA Gift Cards, eBill, membership upgrades, and other value-added offerings.
- Complete follow-up activities that strengthen conversion opportunities and the member experience.
- Address member concerns and escalate issues when appropriate.
- Help members access online accounts and use digital self-service tools.
- Move between queues according to call volume, service levels, and operational needs.
- Process transactions accurately while working with membership and contact-centre systems.
- Contribute to continuous improvement efforts focused on member experience, sales results, and operational effectiveness.
Cerințe
- Live in the greater Edmonton or Calgary area.
- High school diploma or equivalent required; post-secondary education is an asset.
- Customer service and sales experience, including a record of meeting sales or retention targets.
- Experience with customer service, customer relationship management, or sales systems is an asset.
- Strong sales ability and resilience when handling objections and rejection.
- Clear written and verbal communication skills, with the ability to build rapport and answer member questions confidently.
- Proficiency with computer applications and contact-centre systems, including Microsoft Office.
- Ability to work scheduled shifts based on operational needs, including weekends and statutory holidays.
- Availability from 8:00 a.m. to 9:00 p.m., seven days a week, including statutory holidays.
- Ability to process transactions accurately while navigating multiple computer systems at once.
Beneficii
- Competitive salary and flexible benefits with five package options, plus up to $3,000 in health and wellness spending accounts.
- Employer-paid retirement savings program with a 5% AMA contribution and 5% matching.
- Exclusive employee discounts on travel, insurance, memberships, driver education, registry services, and more.
- Free travel medical insurance for you and your immediate family.
- Continuing professional development through unlimited learning opportunities, LinkedIn Learning access, and dedicated personal-growth time.
- Vacation earnings paid with each pay period.
- Work-from-home remote work model.