AMA - Alberta Motor Association is a membership-based organization serving Albertans through automotive, travel, insurance, and mobility-related services. Its work includes roadside assistance, vehicle registration, driving instruction, travel support, insurance products, and member rewards, alongside programs focused on motorist safety and community wellbeing. With a workforce of 1,001–5,000 employees, AMA operates across the automotive, travel, and logistics sectors and supports both individual members and businesses.
Part-Time Member Sales Representative – Canada Remote
Work remotely part time as a Member Sales Representative helping AMA members select memberships, products, and services. Support acquisition and retention through consultative contact-centre sales interactions.
Description
- Drive membership acquisition and retention through outbound calling against established sales, conversion, and retention targets.
- Use consultative, needs-based conversations to recommend suitable AMA memberships, products, and services.
- Manage inbound and outbound member interactions in line with service, sales, and quality standards.
- Promote and enroll members in Auto Renew, AMA Gift Cards, eBill, membership upgrades, and other value-added offerings.
- Complete follow-up activities that strengthen conversion opportunities and the member experience.
- Address member concerns and escalate issues when appropriate.
- Help members access online accounts and use digital self-service tools.
- Move between queues according to call volume, service levels, and operational needs.
- Process transactions accurately while working with membership and contact-centre systems.
- Contribute to continuous improvement efforts focused on member experience, sales results, and operational effectiveness.
Requirements
- Live in the greater Edmonton or Calgary area.
- High school diploma or equivalent required; post-secondary education is an asset.
- Customer service and sales experience, including a record of meeting sales or retention targets.
- Experience with customer service, customer relationship management, or sales systems is an asset.
- Strong sales ability and resilience when handling objections and rejection.
- Clear written and verbal communication skills, with the ability to build rapport and answer member questions confidently.
- Proficiency with computer applications and contact-centre systems, including Microsoft Office.
- Ability to work scheduled shifts based on operational needs, including weekends and statutory holidays.
- Availability from 8:00 a.m. to 9:00 p.m., seven days a week, including statutory holidays.
- Ability to process transactions accurately while navigating multiple computer systems at once.
Benefits
- Competitive salary and flexible benefits with five package options, plus up to $3,000 in health and wellness spending accounts.
- Employer-paid retirement savings program with a 5% AMA contribution and 5% matching.
- Exclusive employee discounts on travel, insurance, memberships, driver education, registry services, and more.
- Free travel medical insurance for you and your immediate family.
- Continuing professional development through unlimited learning opportunities, LinkedIn Learning access, and dedicated personal-growth time.
- Vacation earnings paid with each pay period.
- Work-from-home remote work model.