ANZ
ANZ
ANZ este un important grup de servicii bancare și financiare care deservește clienți din Australia și Noua Zeelandă. Cu peste 50.000 de angajați și sediul central în Melbourne, organizația oferă servicii bancare pentru persoane fizice, private, comerciale și instituționale, alături de servicii de administrare a patrimoniului și soluții asociate tehnologiei financiare. Bazându-se pe o istorie de peste 180 de ani, ANZ sprijină persoanele, companiile și comunitățile, contribuind la o economie mai echilibrată și mai sustenabilă.

Part-Time Banking Consultant – Indooroopilly Onsite

Part-time banking consultant role serving Everyday Banking customers in Indooroopilly. Handle account openings, digital onboarding, customer education, and first-call resolution.

Descriere

  • Deliver attentive service focused on customer satisfaction and resolving enquiries on the first call
  • Give accurate, timely guidance on Everyday Banking questions, account openings, and processes through phone and online channels
  • Help customers use digital platforms for their personal banking needs
  • Assist with digital onboarding activities
  • Build trust by listening carefully and asking relevant questions to improve customer outcomes
  • Help foster a team culture that balances people, customers, risk, and performance
  • Follow internal policies and external obligations, including legislative, Privacy, FSRA, and Underwriting Guidelines requirements
  • Assist customers through in-person service as well as inbound and outbound calls

Cerințe

  • Experience providing a high-quality customer experience
  • Confidence using digital customer service platforms to support customers in real time
  • Ability to guide customers through and troubleshoot common digital banking and mobile applications
  • Understanding of digital identity verification and validation systems used during onboarding
  • Working knowledge of digital payment methods, including mobile wallets and online payments
  • Ability to resolve digital banking questions and help customers manage their accounts online
  • Ability to follow internal procedures and external obligations, including Privacy, FSRA, legislative requirements, and Underwriting Guidelines

Beneficii

  • Tools and support for remote work and flexible arrangements where feasible
  • Wellbeing resources designed to support a healthy work-life balance
  • Inclusive recruitment and workplace adjustments for the role or hiring process
  • Additional assistance for candidates with disabilities or access requirements
  • Career development opportunities across Suncorp Bank and ANZ Group

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