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M-KOPA
M-KOPA
1.001 – 5.000 Angajați
Sponsor pentru viza de lucrător calificatAsistență medicalăFintechLogistică
M-KOPA este o companie de tehnologie financiară fondată în 2011, care extinde accesul la servicii financiare digitale pentru consumatorii insuficient deserviți de sistemul bancar din Africa. Compania operează pe piețe precum Kenya, Uganda, Nigeria și Ghana și combină datele și tehnologia IoT cu microp plăți digitale flexibile pentru a-i ajuta pe clienți să finanțeze necesități esențiale de zi cu zi, precum smartphone-uri, motociclete electrice, sisteme de energie solară, împrumuturi digitale și asigurări de sănătate. Activitatea M-KOPA acoperă domeniile tehnologiei financiare, sănătății și logisticii, compania acordând credite de peste 1 miliard de dolari unui număr de 3 milioane de clienți.
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Locurile de muncă ale companiei

M-KOPA Retail Operations Officer — Nigeria

Oversee M-KOPA retail operations across assigned Nigerian locations, including shop teams, inventory, reverse logistics and phone repairs. Lead retail staff and coordinate with Sales, Supply Chain, Repairs and Customer Service to monitor performance and improve operations.

NGNigeriaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăOperațiuni

Descriere

  • Manage daily retail operations across an assigned state
  • Oversee shops, depots and stock points
  • Reconcile inventory and replenish understocked SKUs
  • Maintain approved stock levels for active and newly onboarded DSRs
  • Coordinate aged stock returns, reallocations and reports of lost phones
  • Ensure teams follow reverse logistics procedures
  • Coordinate phone repairs so devices reach repair centres and return to customers within agreed SLAs
  • Lead, coach and train Retail Coordinators, Stock Controllers and Shop Assistants
  • Track retail KPIs and carry out regular shop inspections
  • Drive corrective actions and work with Sales, Supply Chain, Repairs and Customer Service to improve operations
  • Report to the Retail Manager

Cerințe

  • At least 3–5 years of experience in retail operations, logistics, supply chain, inventory management or field operations
  • At least 2 years of experience supervising or leading a team
  • Demonstrated experience managing inventory, stock reconciliation, reverse logistics and retail operations across multiple locations
  • Confidence using retail management systems, inventory tools and Microsoft Office, particularly Excel
  • Ability to work from offices in Nigeria
  • Willingness to complete pre-employment background checks

Beneficii

  • Development programs
  • Coaching partnerships
  • Training on the job
  • Family-friendly policies
  • Well-being support
  • Flexible work arrangements

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