M-KOPA
M-KOPA
M-KOPA je fintech podjetje, ustanovljeno leta 2011, ki širi dostop do digitalnih finančnih storitev za potrošnike z omejenim dostopom do bančnih storitev po vsej Afriki. Deluje na trgih, med drugim v Keniji, Ugandi, Nigeriji in Gani, ter združuje podatkovne tehnologije in IoT s prilagodljivimi digitalnimi mikroplačili, da strankam pomaga financirati vsakodnevne potrebščine, kot so pametni telefoni, električni motocikli, solarni energetski sistemi, digitalna posojila in zdravstveno zavarovanje. Dejavnost podjetja M-KOPA obsega fintech, zdravstvo in logistiko, strankam pa je odobrilo več kot milijardo dolarjev posojil.

M-KOPA Retail Operations Officer — Nigeria

Oversee M-KOPA retail operations across assigned Nigerian locations, including shop teams, inventory, reverse logistics and phone repairs. Lead retail staff and coordinate with Sales, Supply Chain, Repairs and Customer Service to monitor performance and improve operations.

Opis

  • Manage daily retail operations across an assigned state
  • Oversee shops, depots and stock points
  • Reconcile inventory and replenish understocked SKUs
  • Maintain approved stock levels for active and newly onboarded DSRs
  • Coordinate aged stock returns, reallocations and reports of lost phones
  • Ensure teams follow reverse logistics procedures
  • Coordinate phone repairs so devices reach repair centres and return to customers within agreed SLAs
  • Lead, coach and train Retail Coordinators, Stock Controllers and Shop Assistants
  • Track retail KPIs and carry out regular shop inspections
  • Drive corrective actions and work with Sales, Supply Chain, Repairs and Customer Service to improve operations
  • Report to the Retail Manager

Zahteve

  • At least 3–5 years of experience in retail operations, logistics, supply chain, inventory management or field operations
  • At least 2 years of experience supervising or leading a team
  • Demonstrated experience managing inventory, stock reconciliation, reverse logistics and retail operations across multiple locations
  • Confidence using retail management systems, inventory tools and Microsoft Office, particularly Excel
  • Ability to work from offices in Nigeria
  • Willingness to complete pre-employment background checks

Ugodnosti

  • Development programs
  • Coaching partnerships
  • Training on the job
  • Family-friendly policies
  • Well-being support
  • Flexible work arrangements

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