M-KOPA
M-KOPA
M-KOPA एक फिनटेक कंपनी है, जिसकी स्थापना 2011 में हुई थी। यह पूरे अफ्रीका में उन उपभोक्ताओं तक डिजिटल वित्तीय सेवाओं की पहुंच बढ़ाती है, जिन्हें पारंपरिक बैंकिंग सुविधाएं कम मिलती हैं। केन्या, युगांडा, नाइजीरिया और घाना समेत कई बाजारों में काम करने वाली यह कंपनी डेटा और IoT तकनीक को लचीले डिजिटल माइक्रोपेमेंट्स के साथ जोड़ती है, ताकि ग्राहक स्मार्टफोन, इलेक्ट्रिक मोटरसाइकिल, सौर ऊर्जा प्रणालियों, डिजिटल ऋण और स्वास्थ्य बीमा जैसी रोजमर्रा की आवश्यकताओं के लिए वित्तपोषण प्राप्त कर सकें। M-KOPA का काम फिनटेक, स्वास्थ्य सेवा और लॉजिस्टिक्स तक फैला हुआ है। कंपनी 30 लाख ग्राहकों को 1 अरब डॉलर से अधिक का ऋण उपलब्ध करा चुकी है।

M-KOPA Retail Operations Officer — Nigeria

Oversee M-KOPA retail operations across assigned Nigerian locations, including shop teams, inventory, reverse logistics and phone repairs. Lead retail staff and coordinate with Sales, Supply Chain, Repairs and Customer Service to monitor performance and improve operations.

विवरण

  • Manage daily retail operations across an assigned state
  • Oversee shops, depots and stock points
  • Reconcile inventory and replenish understocked SKUs
  • Maintain approved stock levels for active and newly onboarded DSRs
  • Coordinate aged stock returns, reallocations and reports of lost phones
  • Ensure teams follow reverse logistics procedures
  • Coordinate phone repairs so devices reach repair centres and return to customers within agreed SLAs
  • Lead, coach and train Retail Coordinators, Stock Controllers and Shop Assistants
  • Track retail KPIs and carry out regular shop inspections
  • Drive corrective actions and work with Sales, Supply Chain, Repairs and Customer Service to improve operations
  • Report to the Retail Manager

आवश्यकताएँ

  • At least 3–5 years of experience in retail operations, logistics, supply chain, inventory management or field operations
  • At least 2 years of experience supervising or leading a team
  • Demonstrated experience managing inventory, stock reconciliation, reverse logistics and retail operations across multiple locations
  • Confidence using retail management systems, inventory tools and Microsoft Office, particularly Excel
  • Ability to work from offices in Nigeria
  • Willingness to complete pre-employment background checks

लाभ

  • Development programs
  • Coaching partnerships
  • Training on the job
  • Family-friendly policies
  • Well-being support
  • Flexible work arrangements

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