M-KOPA
M-KOPA
M-KOPA ir 2011. gadā dibināts finanšu tehnoloģiju uzņēmums, kas visā Āfrikā paplašina nepietiekami apkalpotu patērētāju piekļuvi digitālajiem finanšu pakalpojumiem. Uzņēmums darbojas tādos tirgos kā Kenija, Uganda, Nigērija un Gana, apvienojot datu un lietu interneta tehnoloģijas ar elastīgiem digitālajiem mikromaksājumiem, lai palīdzētu klientiem finansēt ikdienai nepieciešamas preces un pakalpojumus, piemēram, viedtālruņus, elektriskos motociklus, saules enerģijas sistēmas, digitālos aizdevumus un veselības apdrošināšanu. M-KOPA darbība aptver finanšu tehnoloģijas, veselības aprūpi un loģistiku, un uzņēmums trim miljoniem klientu ir piešķīris kredītus vairāk nekā viena miljarda ASV dolāru apmērā.

M-KOPA Retail Operations Officer — Nigeria

Oversee M-KOPA retail operations across assigned Nigerian locations, including shop teams, inventory, reverse logistics and phone repairs. Lead retail staff and coordinate with Sales, Supply Chain, Repairs and Customer Service to monitor performance and improve operations.

Apraksts

  • Manage daily retail operations across an assigned state
  • Oversee shops, depots and stock points
  • Reconcile inventory and replenish understocked SKUs
  • Maintain approved stock levels for active and newly onboarded DSRs
  • Coordinate aged stock returns, reallocations and reports of lost phones
  • Ensure teams follow reverse logistics procedures
  • Coordinate phone repairs so devices reach repair centres and return to customers within agreed SLAs
  • Lead, coach and train Retail Coordinators, Stock Controllers and Shop Assistants
  • Track retail KPIs and carry out regular shop inspections
  • Drive corrective actions and work with Sales, Supply Chain, Repairs and Customer Service to improve operations
  • Report to the Retail Manager

Prasības

  • At least 3–5 years of experience in retail operations, logistics, supply chain, inventory management or field operations
  • At least 2 years of experience supervising or leading a team
  • Demonstrated experience managing inventory, stock reconciliation, reverse logistics and retail operations across multiple locations
  • Confidence using retail management systems, inventory tools and Microsoft Office, particularly Excel
  • Ability to work from offices in Nigeria
  • Willingness to complete pre-employment background checks

Priekšrocības

  • Development programs
  • Coaching partnerships
  • Training on the job
  • Family-friendly policies
  • Well-being support
  • Flexible work arrangements

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