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exmox GmbH
exmox GmbH
51 – 200 Angajați
B2BJocuri videoMarketing
exmox GmbH este o companie de achiziție de utilizatori mobili și tehnologie publicitară, axată pe sectorul jocurilor. Dezvoltă campanii bazate pe date și soluții de platformă care ajută editorii de jocuri și studiourile să ajungă la jucători pe Android și iOS, să crească numărul de instalări și să îmbunătățească randamentul cheltuielilor publicitare și retenția jucătorilor. Compania colaborează cu parteneri din mai multe piețe și publică studii de caz privind rezultatele campaniilor.
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Korean-English Customer Support Agent

Support Korean- and English-speaking players of exmox’s rewarded mobile games, resolving technical and account issues and sharing product feedback. Remote role based in Metro Manila.

PHFilipineRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: coreeanăAsistență clienți

Descriere

  • Respond to player inquiries in Korean and English through helpdesk tools.
  • Resolve account, technical, and app-related questions.
  • Investigate technical problems and help players continue using gaming offers.
  • Coordinate complex support workflows and prioritize tickets to meet response-time targets.
  • Work with support colleagues in the Philippines and internal customer support teams in Germany.
  • Provide consistent, high-quality support to players worldwide.
  • Spot recurring bugs and common player difficulties.
  • Share product observations and feedback with the team to inform improvements.

Cerințe

  • Prior customer support experience, or professional experience showing strong interpersonal skills and situational awareness.
  • Native or near-native spoken and written Korean.
  • Advanced spoken and written English.
  • Able to handle support tickets in both Korean and English.
  • Interest in technical support and mobile gaming.
  • Proactive, solutions-focused, and able to manage tasks independently.
  • Based in Metro Manila.
  • Available full time for 40 hours per week, Monday through Sunday, on a rotating schedule.
  • Able to work rotating night shifts for 24/7 coverage.
  • Overtime may be required depending on business needs.
  • May be required to work on public holidays.
  • TOPIK level 5 or higher is a plus for non-native Korean speakers.
  • Familiarity with helpdesk software such as Zendesk is a plus.
  • Experience in mobile gaming and player support is a plus.
  • Experience in community management or app store review management is a plus.
  • Experience creating support materials, such as macros and Help Center articles, is a plus.

Beneficii

  • Fully remote work from home.
  • Work equipment provided.
  • 15 days of paid time off, with one additional day per year up to a maximum of 20 days.
  • Equal opportunity employer.
  • Recruitment accommodations are available upon request.

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