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Netomi
Netomi
51 – 200 Angajați
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
Netomi dezvoltă soluții pentru experiența clienților, bazate pe inteligență artificială, destinate echipelor de servicii pentru clienți din companii. Agentic OS se conectează la sistemele de business existente și folosește inteligența artificială generativă și modele lingvistice de mari dimensiuni pentru a automatiza întrebările de rutină, a sprijini agenții și a îmbunătăți serviciile prin e-mail, chat, mesagerie, SMS, rețele sociale, căutare și voce. Compania se concentrează pe îngrijirea sigură, proactivă și predictivă a clienților pentru branduri globale, cu aplicații în consultanță, logistică și marketing. Echipa în creștere a Netomi lucrează la inteligența artificială pentru companii, asistența omnicanal și tehnologiile de automatizare, creând oportunități pentru persoanele interesate să construiască instrumente practice pentru serviciile moderne adresate clienților.
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Locurile de muncă ale companiei

IT Operations Manager, Remote (US)

Lead IT operations for Netomi’s remote-first AI platform, scaling secure systems and employee support. Oversee global tools, access, audits, vendors, and automation.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăOperațiuni
AzureJamfServiceNow

Descriere

  • Run daily IT operations, including end-user support, device management, and troubleshooting for a distributed workforce.
  • Resolve IT issues promptly while meeting service-level targets and supporting employee satisfaction.
  • Manage employee onboarding and offboarding, including system and access provisioning and removal.
  • Provide on-call and after-hours support for critical incidents and urgent business needs as required.
  • Administer and improve Google Workspace, Microsoft Entra, Microsoft Office, Slack, Zoom, and endpoint management tools.
  • Maintain the reliability, performance, and availability of internal tools.
  • Work with Compliance to apply IT security policies and good practices.
  • Support SOC 2 and other audits with documentation, controls, and attention to system integrity.
  • Protect devices and data, and maintain appropriate access controls.
  • Keep systems and processes aligned with security and compliance needs in highly regulated industries.
  • Develop and expand IT processes and workflows.
  • Automate recurring tasks to improve efficiency.
  • Standardize onboarding, asset management, and support practices.
  • Oversee IT vendors, licenses, subscriptions, and asset inventory.
  • Control the cost of IT tools and support.
  • Coordinate with HR and People Operations on employee onboarding and offboarding.
  • Work with Compliance, Engineering, DevOps, and Operations on tools, access, and infrastructure requirements.
  • Support teams across global time zones and regions.

Cerințe

  • At least 5–8 years of experience in IT operations, IT support, or systems administration.
  • Experience managing IT in a fast-growing, SaaS, or remote-first organization.
  • Hands-on administration of Google Workspace, Azure AD, Microsoft 365, endpoint management tools such as Jamf, Kandji, or Intune, and ticketing systems such as Jira, Zendesk, or ServiceNow.
  • Strong knowledge of IT security practices and access management.
  • Practical knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other recognized global security and privacy frameworks.
  • Track record maintaining IT controls and supporting internal and external audits.
  • Experience in regulated sectors such as healthcare, financial services, insurance, or government.
  • Experience supporting distributed teams across regions.
  • Strong organization, attention to detail, and execution skills.
  • Ability to work in a changing, evolving global environment.
  • Collaborative, service-minded approach and strong communication skills.
  • Proactive in spotting issues before they become problems.

Beneficii

  • Full-time remote work.
  • Equal opportunity employer committed to workplace diversity.

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