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Netomi
Netomi
51 – 200 Darbuotojai
H1B vizos rėmėjasKonsultavimasLogistikaRinkodara
„Netomi“ kuria dirbtiniu intelektu pagrįstus klientų patirties sprendimus įmonių klientų aptarnavimo komandoms. Jos „Agentic OS“ jungiasi prie esamų verslo sistemų ir naudoja generatyvųjį dirbtinį intelektą bei didžiuosius kalbos modelius įprastoms užklausoms automatizuoti, aptarnavimo specialistams padėti ir paslaugoms gerinti el. paštu, pokalbiuose, žinutėmis, SMS, socialiniuose tinkluose, paieškoje ir balso kanaluose. Įmonė daugiausia dėmesio skiria saugiam, aktyviam ir prognozuojamam pasaulinių prekių ženklų klientų aptarnavimui, o jos sprendimai taikomi konsultavimo, logistikos ir rinkodaros srityse. Auganti „Netomi“ komanda kuria įmonėms skirtą dirbtinį intelektą, daugiakanalio aptarnavimo ir automatizavimo technologijas bei praktinius įrankius šiuolaikiniam klientų aptarnavimui.
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Darbai įmonėje

IT Operations Manager, Remote (US)

Lead IT operations for Netomi’s remote-first AI platform, scaling secure systems and employee support. Oversee global tools, access, audits, vendors, and automation.

USJungtinės ValstijosNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųOperacijos
AzureJamfServiceNow

Aprašymas

  • Run daily IT operations, including end-user support, device management, and troubleshooting for a distributed workforce.
  • Resolve IT issues promptly while meeting service-level targets and supporting employee satisfaction.
  • Manage employee onboarding and offboarding, including system and access provisioning and removal.
  • Provide on-call and after-hours support for critical incidents and urgent business needs as required.
  • Administer and improve Google Workspace, Microsoft Entra, Microsoft Office, Slack, Zoom, and endpoint management tools.
  • Maintain the reliability, performance, and availability of internal tools.
  • Work with Compliance to apply IT security policies and good practices.
  • Support SOC 2 and other audits with documentation, controls, and attention to system integrity.
  • Protect devices and data, and maintain appropriate access controls.
  • Keep systems and processes aligned with security and compliance needs in highly regulated industries.
  • Develop and expand IT processes and workflows.
  • Automate recurring tasks to improve efficiency.
  • Standardize onboarding, asset management, and support practices.
  • Oversee IT vendors, licenses, subscriptions, and asset inventory.
  • Control the cost of IT tools and support.
  • Coordinate with HR and People Operations on employee onboarding and offboarding.
  • Work with Compliance, Engineering, DevOps, and Operations on tools, access, and infrastructure requirements.
  • Support teams across global time zones and regions.

Reikalavimai

  • At least 5–8 years of experience in IT operations, IT support, or systems administration.
  • Experience managing IT in a fast-growing, SaaS, or remote-first organization.
  • Hands-on administration of Google Workspace, Azure AD, Microsoft 365, endpoint management tools such as Jamf, Kandji, or Intune, and ticketing systems such as Jira, Zendesk, or ServiceNow.
  • Strong knowledge of IT security practices and access management.
  • Practical knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other recognized global security and privacy frameworks.
  • Track record maintaining IT controls and supporting internal and external audits.
  • Experience in regulated sectors such as healthcare, financial services, insurance, or government.
  • Experience supporting distributed teams across regions.
  • Strong organization, attention to detail, and execution skills.
  • Ability to work in a changing, evolving global environment.
  • Collaborative, service-minded approach and strong communication skills.
  • Proactive in spotting issues before they become problems.

Privalumai

  • Full-time remote work.
  • Equal opportunity employer committed to workplace diversity.

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