Puzzle 🧩🚀 este o companie fintech și SaaS care dezvoltă o platformă de contabilitate pentru era inteligenței artificiale. Produsul său oferă startupurilor, fondatorilor și firmelor de contabilitate vizibilitate financiară în timp real prin evidență contabilă automatizată, asistență pentru conformitatea fiscală și integrări cu instrumente financiare precum Stripe și Brex. Prin gestionarea fluxurilor de lucru contabile repetitive și prezentarea la timp a informațiilor financiare, Puzzle ajută echipele să petreacă mai puțin timp cu operațiunile manuale și mai mult timp cu planificarea și deciziile de afaceri. Platforma este concepută pentru a simplifica managementul financiar încă din primele etape ale unei companii, oferind totodată acces la serviciile partenerilor pe măsură ce nevoile acesteia evoluează.
HR Operations Supervisor, Benefits (Remote - United States)
Supervise PuzzleHR’s managed benefits team while supporting employee development, client service, escalations, recruiting, onboarding, and operational improvements.
Descriere
- Supervise, develop, support, and guide the Managed Benefits Team
- Maintain clear and effective communication with employees and clients
- Design and deliver proactive training sessions aligned with client needs and identified opportunities
- Coordinate internal and external stakeholders to support client success
- Oversee recruiting and onboarding for new Managed Benefits Team hires
- Help team members develop standard operating procedures for managed benefits services and support
- Partner with leadership on service enhancements, resource planning, and strategic initiatives
- Manage escalations, develop action plans, and support affected team members and clients
- Handle supervisory responsibilities including performance management, recognition, rewards, time and attendance, payroll management and approval, and employee onboarding and offboarding
- Complete additional duties as assigned
Cerințe
- Experience mentoring, coaching, and developing employees
- Strong knowledge of operational and benefits administration best practices
- Excellent written and verbal communication skills
- Ability to learn and use relevant systems and platforms
- Strong organizational skills for managing detailed work across shifting priorities and deadlines
- Ability to prepare and deliver clear, effective presentations
- Ability to protect and manage sensitive, confidential information
- Proficiency with Zoom, Microsoft Office Suite, or comparable software
- Bachelor’s degree and/or at least three years of related experience preferred
- At least two years of supervisory experience in a fast-paced environment preferred
- At least two years of related benefits and/or HCM experience preferred
- Experience using online project management boards, such as Smartsheet, preferred
- SHRM, PHR, or CEBS certification preferred
- Demonstrated ability to identify and improve processes
- Ability to sit for extended periods while working at a computer
- Ability to lift or move up to 15 pounds occasionally
- Availability to participate in video conferences and meetings