1 – 10 Angajați
EducațieCB Talents Academy este o organizație de educație și formare în domeniul IT, axată pe sprijinirea tinerilor în transformarea învățării tehnice în oportunități de angajare. Fondată în 2014, academia dezvoltă competențe în diverse discipline IT și limbaje de programare, inclusiv Java și Ruby on Rails, colaborând cu companii de top pentru a consolida capacitatea practică de angajare a studenților care își doresc cariere pe piețe tehnologice naționale și internaționale competitive.
French-Speaking Payments Customer Support Agent
Support French-speaking customers of a global payments provider with card and payment questions by phone, chat, and email. Work remotely from Greece, with initial training on site in Athens.
Descriere
- Assist French-speaking customers with lost or stolen cards, card benefits, declined purchases, and balance inquiries
- Respond by phone, chat, and email while working from home
- Record each customer interaction accurately in the CRM
- Manage approximately 10–20 cases per day
- Take on email and social media support at a later stage
- Advance from frontline customer support to back-office work
Cerințe
- Be based in Greece
- Have native-level or C1 French
- Have B1 English proficiency
- Have at least two years of call center experience
- Financial services experience is an advantage
- Communicate effectively in writing
- Have good PC skills
- Be able to multitask
- Be available for rotating shifts on a 24/7 account, including about two weekends per month and occasional night shifts
- Provide an up-to-date CV in English
Beneficii
- Work from home
- Relocation support may be available to candidates living outside Greece
- Earn a productivity bonus of up to €200 in addition to base salary, subject to targets
- Receive built-in salary increases to €1,100 gross after 12 months and €1,150 gross after three years
- Complete a two-week nesting period and training
- Have the opportunity to move from frontline support to back-office tasks
- Gain financial services experience
- Join an international team and work with around 10 professional client tools