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French-Speaking Payments Customer Support Agent
Support French-speaking customers of a global payments provider with card and payment questions by phone, chat, and email. Work remotely from Greece, with initial training on site in Athens.
Aprašymas
- Assist French-speaking customers with lost or stolen cards, card benefits, declined purchases, and balance inquiries
- Respond by phone, chat, and email while working from home
- Record each customer interaction accurately in the CRM
- Manage approximately 10–20 cases per day
- Take on email and social media support at a later stage
- Advance from frontline customer support to back-office work
Reikalavimai
- Be based in Greece
- Have native-level or C1 French
- Have B1 English proficiency
- Have at least two years of call center experience
- Financial services experience is an advantage
- Communicate effectively in writing
- Have good PC skills
- Be able to multitask
- Be available for rotating shifts on a 24/7 account, including about two weekends per month and occasional night shifts
- Provide an up-to-date CV in English
Privalumai
- Work from home
- Relocation support may be available to candidates living outside Greece
- Earn a productivity bonus of up to €200 in addition to base salary, subject to targets
- Receive built-in salary increases to €1,100 gross after 12 months and €1,150 gross after three years
- Complete a two-week nesting period and training
- Have the opportunity to move from frontline support to back-office tasks
- Gain financial services experience
- Join an international team and work with around 10 professional client tools