DSV - Global Transport and Logistics este o companie globală de expediții și logistică, care ajută companiile să transporte, să depoziteze și să gestioneze mărfuri prin rețele aeriene, maritime, rutiere și feroviare. Serviciile sale includ logistică pe bază de contract, depozitare și suport pentru lanțul de aprovizionare, completate de instrumente digitale precum myDSV, urmărirea transporturilor și conectivitatea prin API sau EDI pentru rezervări și vizibilitate. DSV deservește sectoare precum industria auto, sănătatea, industria aerospațială și bunurile de consum, printr-o rețea internațională extinsă axată pe eficiență operațională, inovație și soluții logistice mai sustenabile.
Freight Forwarding Operations Specialist
Manage freight bookings, shipping documents, invoicing, and customer inquiries. Track shipments and coordinate logistics operations for DSV, a global transport and logistics company.
Descriere
- Deliver efficient, high-quality service to customers.
- Build business knowledge daily and follow up to ensure compliance with regional guidelines and company policies and procedures.
- Apply local SOPs when working with shippers and consignees.
- Prepare charge quotations when needed.
- Respond to customer inquiries by phone, email, and in person.
- Review and verify documents against DSV standards and customer requirements.
- Put supervisor-approved updates to procedures and systems into practice.
- Book shipments in line with SOPs and quotations.
- Alert supervisors to irregularities or issues that need support.
- Share feedback on subcontractor service standards.
- Manage customer inquiries and complaints, and follow up on claims.
- Work with relevant departments to resolve issues and provide customers with pre-claim information and status updates.
- Prepare customer statistics and reports on request.
- Create and process waybills, warehouse advice, trucking orders, invoices, and other requested documents.
- Handle invoicing, invoice verification and posting, and job costing.
- Keep Track and Trace systems up to date.
- Send shipping advice to overseas stations.
- Complete other assigned tasks and provide team backup as needed.
Cerințe
- Follow regional guidelines and company policies and procedures.
- Apply local SOPs when coordinating with shippers and consignees.
- Provide quotations and respond to customer inquiries by phone, email, and in person.
- Check and verify documents and conduct due diligence.
- Book shipments according to SOPs and quotations.
- Identify irregularities or problems and report them to supervisors.
- Handle customer inquiries, complaints, claim follow-up, credit terms, and credit status checks.
- Prepare customer statistics and reports.
- Process waybills, warehouse advice, trucking orders, invoices, and other customer-requested documents.
- Perform invoicing, invoice verification and posting, and job costing.
- Update Track and Trace systems and send shipping advice to overseas stations.
Beneficii
- Career development and growth opportunities.
- Support from the company and a collaborative team environment.
- Work with a global transport and logistics company.
- Take ownership, act on ideas, and make impactful decisions.