Integra LifeSciences este o companie de tehnologie medicală cu sediul central în Princeton, New Jersey, care deservește furnizorii de servicii medicale prin produse pentru neurochirurgie, medicină regenerativă și îngrijire chirurgicală conexă. Portofoliul său include mărci precum AmnioExcel®, Aurora® și Codman®, punând accent pe dezvoltarea unor soluții de tratament menite să sprijine recuperarea pacienților și să îmbunătățească rezultatele clinice. Compania îmbină expertiza în domeniul sănătății cu capacități de producție în cadrul operațiunilor sale de tehnologie medicală.
Field Service Specialist – China (Remote)
Install, repair, and maintain healthcare equipment for Integra LifeSciences. Provide customer training, technical support, and service coordination with distributors.
Descriere
- Install, repair, test, and maintain equipment onsite in line with procedures and provided guidelines.
- Train customers in maintenance and provide technical support by phone or onsite.
- Support customers through training, knowledge sharing, answers to questions, and technical assistance.
- Develop customer relationships and promote product warranty sales.
- Coordinate with distributor service teams and create channels for sharing service knowledge.
- Work with sales teams and customers to identify technical issues.
- Represent the company positively and help improve customer satisfaction.
- Assist with product complaints.
- Handle other related duties as assigned or requested.
Cerințe
- Carry out onsite equipment installation, repair, testing, and maintenance with supplied tools and standard procedures.
- Deliver maintenance training and technical support by phone or onsite.
- Provide effective customer service and technical support.
- Build customer relationships and promote product warranty sales.
- Work with distributor service personnel and establish ways to share service knowledge.
- Identify technical issues in collaboration with sales teams and customers.
- Assist with product complaints.
- Take on other related duties as assigned or requested.