Integra LifeSciences ir medicīnas tehnoloģiju uzņēmums, kura galvenā mītne atrodas Prinstonā, Ņūdžersijas štatā. Uzņēmums apkalpo veselības aprūpes sniedzējus, piedāvājot produktus neiroķirurģijai, reģeneratīvajai medicīnai un saistītajai ķirurģiskajai aprūpei. Tā produktu portfelī ietilpst tādi zīmoli kā AmnioExcel®, Aurora® un Codman®, un uzņēmums koncentrējas uz ārstēšanas risinājumu izstrādi, kuru mērķis ir atbalstīt pacientu atveseļošanos un uzlabot klīniskos rezultātus. Uzņēmums savā medicīnas tehnoloģiju darbībā apvieno veselības aprūpes zināšanas ar ražošanas iespējām.
Field Service Specialist – China (Remote)
Install, repair, and maintain healthcare equipment for Integra LifeSciences. Provide customer training, technical support, and service coordination with distributors.
Apraksts
- Install, repair, test, and maintain equipment onsite in line with procedures and provided guidelines.
- Train customers in maintenance and provide technical support by phone or onsite.
- Support customers through training, knowledge sharing, answers to questions, and technical assistance.
- Develop customer relationships and promote product warranty sales.
- Coordinate with distributor service teams and create channels for sharing service knowledge.
- Work with sales teams and customers to identify technical issues.
- Represent the company positively and help improve customer satisfaction.
- Assist with product complaints.
- Handle other related duties as assigned or requested.
Prasības
- Carry out onsite equipment installation, repair, testing, and maintenance with supplied tools and standard procedures.
- Deliver maintenance training and technical support by phone or onsite.
- Provide effective customer service and technical support.
- Build customer relationships and promote product warranty sales.
- Work with distributor service personnel and establish ways to share service knowledge.
- Identify technical issues in collaboration with sales teams and customers.
- Assist with product complaints.
- Take on other related duties as assigned or requested.